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Configuration Management: Expert guidance for IT service managers and practitioners - Revised by David Norfolk, Shirley Lacy

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1 INTRODUCTION

The text of this chapter is formed from a presentation on the configuration management system (CMS) that was given by Shirley Lacy and Ivor Macfarlane, co-authors of the ITIL Service Transition publication, at the start of the 2008 itSMF CMSG Conference. It provided the context for the conference as a whole and for the interactive sessions. The latter form the basis for this publication.

INTRODUCTION TO THE CMS

The CMDB

The introduction covered current thinking on why people and organisations think they need a configuration management database (CMDB) solution – that is, a CMS. Typical reasons include support for inventory and asset management, governance and compliance, and just that it is best practice implementation. Many organisations ...

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