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Configuration Management Best Practices: Practical Methods that Work in the Real World by Leslie Sachs, Robert Aiello

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Chapter 10. Overcoming Resistance to Change

Chapter Overview

10.1 Why Is Overcoming Resistance to Change Important? 127

10.2 Where Do I Start? 127

10.3 Matching Process to Culture 127

10.4 Mixing Psychology and Computer Programming 129

10.5 Process Improvement from Within 129

10.6 Picking Your Battles 131

10.7 Fostering Teamwork 131

10.8 Why Good Developers Oppose Process Improvement 132

10.9 Procedural Justice 132

10.10 Input From Everyone 132

10.11 Showing Leadership 133

10.12 Process Improvement People May Be the Problem 133

10.13 Combining Process and Technology Training 134

10.14 Listening to the Rhythm 135

10.15 Processes Need to Be Tested 136

10.16 Baby Steps and Process Improvement 136

10.17 Selling Process Improvement 137

10.18 What’s ...

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