HOW TO MAKE THE MOST OF THE NECESSARY INTERMEDIARIES
‘I began to hate the bureaucrats who made our business difficult to work. People who made it difficult without trying to understand what we were doing; parking wardens, councillors, suppliers, employees who would steal from you, the list goes on. The anger gives you determination.’
Vaughan said this to me some five years after he started the Frontline Club.
I could relate to all of this. I found it so easy to get pissed off and rant against any intermediary I encountered who just appeared to be making a fast buck at my expense. I had just spoken to my ...