Acknowledgments

I am neither a good writer nor a good editor; therefore, I am grateful to my two partners, Catherine Guthrie and Chris Murray. Chris, my editor, and Catherine, my co-writer, not only coaxed forth my stories but also made them sing.

I also received invaluable help from my two assistants: Kit Richert, a brilliant future entrepreneur, and Heather O'Neill, a talented writer with a gift for organizing my thoughts.

Thanks to Neal Maillet and Susan Williams at Jossey-Bass for their vision, insight, and support.

Thanks to Amy Nathan for the original cover idea as well as to Adrian Morgan and Dale Higgins for the final design. Kudos to my transcriber, Andrea Fiore, whose effort went far beyond her job description.

Thanks to Jack Robertson, ...

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