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Conducting a Telephone Interview

Book Description

Master the art of conducting a telephone interview to make the most effective hiring decisions

  • Learn the fundamental techniques needed to conduct comprehensive and effective telephone interviews

  • Optimize your recruitment process through telephone interviews, saving you money and time.

  • Avoid the common mistakes that can lead to misunderstandings and disengaged candidates

  • In Detail

    As organizations become ever more global and recruitment needs intensify, the telephone interview is increasingly becoming recognized as an essential aspect of the recruitment process. However, conducting a successful telephone interview is a complex and nuanced process that requires much training and practice.

    Conducting a Telephone Interview is a practical and comprehensive guide covering every aspect of the telephone interview process. You will learn all the essential elements of successful telephone interviewing, including planning and verbal conduct, asking insightful and relevant questions, and consistently and accurately evaluating the answers given in order to make the correct hiring decision.

    Covering everything from the role of telephone interviews in the modern recruitment process to selling the job and closing a job offer with a candidate, this book investigates every aspect of the telephone interview process, giving insightful, practical advice and case studies at each point.

    Telephone interviewing has been shown to reduce both the time and cost of recruitment, but conducting a successful telephone interview is a complex and highly valuable skill. This book will take you on a logical and detailed journey from the planning and scheduling stage, to giving guidance on what sort of questions to ask, what answers to look for, how to dig deeper, and how to effectively evaluate a candidate.

    Reading this book will equip you with all the knowledge necessary to make the right hiring decisions from effective, comprehensive telephone interviews.

    About the Author

    Vaibhav Gupta is the founder and owner of the blog After his Master's degree in Business Administration from Leeds Business School, United Kingdom, his entrepreneurial spirit inspired him to start Oxygen Consultancy Services, a New-Delhibased executive search and recruitment firm. The firm has been recruiting for global Banking,Insurance, Automotive, FMCG, Accounting, Research, and Business Consulting organizations including HDFC Bank, ICICI Prudential Life Insurance Company, Kotak Mahindra Bank, Nestle India Ltd., The Smart Cube India Pvt. Ltd., GE Business India Services, and KPMG. The firm has been extremely instrumental in hiring across all levels and business verticals.

    Vaibhav has personally managed more than 10,000 interview cases in a period of 10 years and has also been a part of campus placement teams with many companies such as ICICI Prudential Life Insurance.

    Table of Contents

    1. Conducting a Telephone Interview
      1. Conducting a Telephone Interview
      2. Credits
      3. About the Author
      4. Acknowledgments
      5. About the Reviewers
      6. Preface
        1. What this book covers
        2. What you need for this book
        3. Who this book is for
        4. Conventions
        5. Reader feedback
        6. Piracy
      7. 1. The Telephone Interview and Its Role in Hiring
        1. Past and present times
          1. Recruitment scenario – pre-2008
          2. Recruitment scenario – post-2008
        2. Telephone interviews – the key to saving time, effort, and money
        3. Developing prospects is essential
        4. Summary
      8. 2. Are You Doing It Correctly?
        1. Case study
        2. Did you plan ahead?
        3. Check your telephone etiquette
          1. Be sensitive
          2. Be cordial
          3. Be attentive
          4. Be natural
          5. Be distinct
          6. Be expressive
        4. How well did you listen?
          1. Prepare adequately
          2. Avoid distractions
          3. Demonstrate genuine interest
          4. Ask open-ended questions
          5. Never jump to conclusions
          6. Assess regularly
        5. Did you record it?
          1. Record the conversation
          2. Candidate assessment checklist
        6. Did you sell the job?
        7. The reform
        8. Summary
      9. 3. Plan, Conduct, and Assess
        1. How to plan a telephone interview
          1. Macro-planning
            1. Purpose behind the hiring
            2. Expectations from the candidate
            3. The Tolstoy Trap
          2. Micro-planning
            1. Scheduling the interview
            2. Keeping all the documents ready
            3. Preparing your list of questions
        2. How to conduct a successful telephonic interview
          1. Open-ended questions
            1. Work-related questions
            2. Candidate-centric questions
            3. Questions about the new job and organization
            4. The candidate's vision
            5. Behavioral questions
          2. How to be a lie detector
        3. How to do a candidate assessment
          1. Academic excellence
          2. Profile relevance
          3. Market and industry knowledge
          4. Business knowledge and understanding of the job profile
          5. Personality traits
          6. Behavior and culture
        4. How to sell the job
          1. Give a fair idea of the company's vision
          2. Future prospects and career development opportunities
        5. Summary
      10. 4. Avoid Common Mistakes
        1. Planning phase
          1. One-sided scheduling of interviews
          2. Not analyzing and defining the requirement
          3. Unstructured interview
        2. Communication errors
          1. Ambiguous role descriptions
          2. Not making the candidate comfortable
          3. Making the interview a monologue
          4. Using local slang, idioms, or dialect
        3. Interview phase
          1. Testing knowledge and not action
          2. Not digging deep enough
          3. Trying to dodge the interviewee's queries
          4. Trying to make a mental note of most of the information
        4. Assessment phase
          1. Intuition-based assessment
          2. Stuck in the Tolstoy Trap
          3. Using the wrong benchmarks for comparison
        5. The job selling phase
        6. Summary
      11. 5. Master the Skill – Training and Development
        1. Classroom training
        2. Implementation
        3. Summary