The Process Model shown opposite defines the steps, identifies the tools to use, and shows desired end results. The Process Model Checklist depicted on the next page provides a list of reminders you can use to plan each step of your mini needs assessment. It also provides time-saving tips for each step in the process. An overview of the process follows.
Three activities are involved in pinpointing the problem:
Interviewing the client.
Exposing underlying issues.
Identifying the key stakeholders.
You begin to identify the problem by interviewing the client. Recognizing the problem may seem like the simplest part of the needs assessment because clients almost always ...