References & Resources

Articles

[bib03entry01] Dale M. Brethower, “Rapid Analysis: Matching Solutions to Changing Situations.” Performance Improvement, <year>November/December 1997</year>, pp. 16–21.

[bib03entry02] Roger. Kaufman, “Auditing Your Needs Assessment.” Training & Development, <year>February 1994</year>, pp. 22–23.

[bib03entry03] F. F. Reichheld, “Learning from Customer Defections.” Harvard Business Review, <year>March/April 1996</year>, pp. 64–65.

[bib03entry04] Allison. Rossett, “Have We Overcome Obstacles to Needs Assessment?” Performance Improvement, <year>March 1997</year>, pp. 30–35.

[bib03entry05] Ryan Watkins,, and Roger Kaufman. “An Update on Relating Needs Assessment and Needs Analysis.” Performance Improvement, <year>November/December ...

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