Conceptual Models Matter!
Implications to Human Performance, Usability, and Experience
Abstract
This chapter discusses why the conceptual model matters by examining “human performance” implications, on the one hand, and “usability and user experience” implications. Human performance refers to perceptual, cognitive, emotional, and physical processes and behaviors. Usability and user experience refer to the effectiveness, the efficiency, and the subjective experience associated with users interacting with an application in order to accomplish goals.
Keywords
Human performance
User experience
Usability
User psychology
Mental models
Location awareness
Visual search
Operational load
Working memory
Earlier in the book, after introducing ...
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