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Conceptual Design for Interactive Systems

Book Description

Conceptual Design for Interactive Systems: Designing for Performance and User Experience provides readers with a comprehensive guide to the steps necessary to take the leap from research and requirements to product design. The text presents a proven strategy for transforming research into a conceptual model, discussing the iterative process that allows users to build the essential foundation for a successful interactive system, while also taking the users’ mental model into consideration.

Readers will gain a better understanding of the framework they need to perceive, understand, and experience their tasks and processes in the context of their products. The text is ideal for those seeking a proven, innovative strategy for meeting goals through intuitive and effective thinking.



  • Provides a practical, guiding approach that can be immediately applied to everyday practice and study
  • Complete analysis and explanation of conceptual modeling and its value
  • Discusses the implications of effective and poor conceptual models
  • Presents a step-by-step process, allowing users to build the essential foundation for a successful interactive system

Table of Contents

  1. Cover image
  2. Title page
  3. Table of Contents
  4. Copyright
  5. Foreword
  6. Preface
    1. What Is This Book About?
    2. Is this book for you?
    3. How Is the book organized?
  7. Acknowledgements
  8. Part 1: The Conceptual Model—Fundamentals
    1. Introduction
    2. Chapter 1: A Multiple and Cross Channel Example: Setting an Appointment
      1. Abstract
    3. Chapter 2: Places, Routes, and Abstraction
      1. Abstract
    4. Chapter 3: A Layered Framework for the Conceptual Model
      1. Abstract
    5. Chapter 4: The Function Layer
      1. Abstract
      2. Functional Chunks
      3. Task-Oriented Chunks
      4. Object-Oriented Chunks
      5. Content-Oriented Chunks
      6. The Relations Between Functional Chunks and Compound Chunks
    6. Chapter 5: The Configuration Layer
      1. Abstract
      2. Conceptual Model Elements
      3. Configuration: The Connections Between the Conceptual Model Elements
    7. Chapter 6: The Navigation and Policy Layer
      1. Abstract
      2. The Conceptual Navigation Map: Moving Between Conceptual Model Elements
      3. Physical Places for the Conceptual Elements
      4. Navigation Policy: The “Rules of the Road”
      5. Operational Principles
    8. Chapter 7: The Detailed Layers
      1. Abstract
      2. Form: Detailed Conceptual Elements
      3. Details: User Interface Elements
    9. Chapter 8: Summary of the Components of the Conceptual Model According to the Layered Framework
      1. Abstract
    10. Chapter 9: Conceptual Models Matter!: Implications to Human Performance, Usability, and Experience
      1. Abstract
      2. Usability and User Experience Implications
    11. Chapter 10: A Typology of Conceptual Models
      1. Abstract
      2. Sequential and Structured Models
      3. Nonsequential and Unstructured Models
      4. Is There a Good or a Bad Conceptual Model? Introducing Conceptual Model Complexity
    12. Summary of Part 1
  9. Part 2: Conceptual Design: A Methodology
    1. Introduction
    2. Chapter 11: Conceptual Design in Context: Think Strategically
      1. Abstract
      2. The Business Context: Motivations for Developing the Product and Value Propositions
      3. The Design and Development Context: The User-Oriented Approach
      4. Project Management
    3. Chapter 12: Conceptual Design: An Overview of the Methodology
      1. Abstract
      2. Revisiting the Framework
      3. Project Management Considerations: This Does Not Have to be a Linear Process!
    4. Chapter 13: First, User Research. Just Do It
      1. Abstract
      2. Data Collection
      3. Analysis
    5. Chapter 14: Functional Chunks: Construct the Essential Foundation
      1. Abstract
      2. Define Functional Chunks
      3. Link Functional Chunks
      4. Checkpoint: Revisit and Revise
      5. Project Management Considerations
    6. Chapter 15: Configuration: Draw Your First Rough Sketch of the Conceptual Model
      1. Abstract
      2. Define and Configure Conceptual Model Elements
      3. Look for a Pivotal Element in the Configuration
      4. Reconfigure the Model
      5. Checkpoint: Revisit and Revise
      6. Project Management Considerations
    7. Chapter 16: Navigation Map: Moving from One Place to Another
      1. Abstract
      2. Outline Navigation Map
      3. Evaluate and Revise
      4. Project Management Considerations
    8. Chapter 17: Navigation Policy: Define the “Rules of the Road”
      1. Abstract
      2. Define Physical Places for Conceptual Elements
      3. Start Prototyping
      4. Define Policy
      5. Checkpoint: Revisit and Revise
      6. More Implications of the Interaction Channel: The Operational Principles
      7. Evaluate and Revise
      8. Project Management Considerations
    9. Chapter 18: Form: Transition to Detailed Design
      1. Abstract
      2. The Appearance Concept: Consider a Metaphor
      3. Add Details
      4. Develop a Full Storyboard
      5. Test and Revise
      6. Project Management Considerations
    10. Chapter 19: Summary: Conceptual Design Methodology in a Glance
      1. Abstract
  10. Epilogue: Beyond the conceptual model and onto detailed design
  11. References
  12. Index