CompTIA® Security+™: Study Guide, Fifth Edition

Documenting Your Environment

When it comes to troubleshooting, documentation might sound mundane and superfluous, but it is a vital aspect of a complete, functioning, and successful security endeavor. With good exhaustive documentation, everything about an environment, from good to bad, will be recorded for future inspection. So, as a budding security expert, you need the following:

• Document everything, including your actions, your discoveries, and your results.
• Get every instruction, request, or order in writing.
• Always get “official authority” to perform some action in writing, especially if the action without that authority would be a security breach or a crime.
• Always document your communications as well as changes to hardware and software. ...