O'Reilly logo

CompTIA® Security+™: Study Guide, Fifth Edition by Emmett Dulaney

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Reinforcing Vendor Support

Software vendors and hardware vendors are necessary elements in the process of building systems and applications. The costs associated with buying preconfigured software, hardware, and services are usually less than building them yourself. Unfortunately, this makes you dependent on a vendor’s ability to stay in business.

The following sections discuss service-level agreements and code escrow. These agreements help you protect yourself in the event that a software vendor goes out of business or you have a dispute with a maintenance provider for your systems.

Service-Level Agreements

A service-level agreement (SLA) is an agreement between you or your company and a service provider, typically a technical support provider. ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required