CHAPTER 18
Change Management
In this chapter, you will
- Learn why change management is an important enterprise management tool
- Understand the key concept of segregation of duties
- Review the essential elements of change management
- Learn a process for implementing change management
- Study the concepts of the Capability Maturity Model Integration
It is well recognized that today’s computer systems are extremely complex, and it is obvious that inventory management systems for large international enterprises such as Walmart and Home Depot are probably as complex as an aircraft or skyscraper. Prominent operating systems such as Windows or UNIX are also very complex, as are computer processors on a chip. Many of today’s web-based applications are ...
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