O'Reilly logo

CompTIA® Network+® Study Guide, Second Edition by Todd Lammle

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 19

Network Troubleshooting

The Following CompTIA Network+ Exam Objectives Are Covered in This Chapter:

  • 1.8 Given a scenario, implement the following network troubleshooting methodology:
    • Identify the problem:
  • Information gathering
  • Identify symptoms
  • Question users
  • Determine if anything has changed
  • Establish a theory of probable cause:
  • Question the obvious
  • Test the theory to determine cause:
  • Once theory is confirmed determine next steps to resolve problem.
  • If theory is not confirmed, re-establish new theory or escalate.
  • Establish a plan of action to resolve the problem and identify potential effects
  • Implement the solution or escalate as necessary
  • Verify full system functionality and if applicable implement preventative measures
  • Document ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required