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CompTIA Network+ Exam Cram, Third Edition by Mike Harwood

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Chapter Eleven. Troubleshooting and Supporting the Network

Objectives

4.6 Given a scenario, implement the following network troubleshooting methodology

tri Information gathering—identify symptoms and problems

tri Identify the affected areas of the network

tri Determine if anything has changed

tri Establish the most probable cause

Determine if escalation is necessary ...

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