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CompTIA CTP+™ Convergence Technologies Professional Certification Study Guide (Exam CN0-201) by Tom Carpenter

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12Troubleshooting

CERTIFICATION OBJECTIVES

1.5    Troubleshoot Convergent Networks

3.6    Troubleshoot Common Convergent Technologies

Image Two-Minute Drill

Q&A Self Test

Troubleshooting is a science. Troubleshooting is an art. The logic of science and the patience of art must be applied to resolve the most difficult of technical problems. This chapter begins by presenting the science of troubleshooting. First, you will learn about the different problem solving and analysis processes and thinking tools that will make you a better troubleshooter. Next, you will read about the various symptoms and problems that occur on a converged network. Finally, ...

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