O'Reilly logo

CompTIA CTP+™ Convergence Technologies Professional Certification Study Guide (Exam CN0-201) by Tom Carpenter

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

11Converged Network Management

CERTIFICATION OBJECTIVES

2.3    Identify Elements of a Call Center or Contact Center

3.1    Identify Essential Elements of a Converged Network

Image Two-Minute Drill

Q&A Self Test

Your first ten words are more important than your next 10,000. In fact, if your first ten words aren’t the right words, you won’t have a chance to use the next 10,000.–Elmer Wheeler, 1953

Elmer Wheeler was one of the most respected and sought-after sales trainers in history. He taught sales classes to millions and sold millions of books as well. He understood the importance of first impressions, and your contact center will provide your organization ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required