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CompTIA CTP+™ Convergence Technologies Professional Certification Study Guide (Exam CN0-201)

Book Description

The best fully integrated study system available

With hundreds of practice questions and hands-on exercises, CompTIA CTP+ Convergence Technologies Professional Certification Study Guide covers what you need to know--and shows you how to prepare--for this challenging exam.

100% complete coverage of all official objectives for exam CN0-201

Exam Readiness Checklist--you're ready for the exam when all objectives on the list are checked off

Inside the Exam sections highlight key exam topics covered

Two-Minute Drills for quick review at the end of every chapter

Simulated exam questions match the format, tone, topics, and difficulty of the real exam

Covers all the exam topics, including:

Networking Infrastructure and Design * Wireless Networks and Real-Time Communications * Infrastructure Hardware * Client Devices * Telephony Fundamentals * Telephony Hardware * Data and Voice Converged * Multimedia and Video * Understanding Quality of Service * Converged Network Management * Troubleshooting * Security Vulnerabilities * Security Solutions

CD-ROM includes:

Complete MasterExam practice testing engine, featuring:

• One full practice exam

• Detailed answers with explanations

• Score Report performance assessment tool

One hour of video training

PDF copy of the book for studying on the go

with free online registration:

Bonus downloadable MasterExam practice test

Table of Contents

  1. Cover Page
  2. CompTIA CTP+™ Convergence Technologies Professional Certification Study Guide (Exam CN0-201)
  3. Copyright Page
  4. Contents
  5. Preface
  6. Acknowledgments
  7. Introduction
  8. 1 Networking Infrastructure and Design
    1. Networks Defined
    2. 1.1.1 Industry Bodies and Standards
      1. Industry Standards Organizations
      2. Governing Bodies
    3. 1.1.2 OSI/RM Layers
      1. Application Layer
      2. Presentation Layer
      3. Session Layer
      4. Transport Layer
      5. Network Layer
      6. Data Link Layer
      7. Physical Layer
    4. 1.1.3 OSI/RM Protocols, Services, and Equipment
      1. Application Layer Protocols and Equipment
      2. Presentation Layer Protocols and Equipment
      3. Session Layer Protocols and Equipment
      4. Transport Layer Protocols and Equipment
      5. Network Layer Protocols and Equipment
      6. Data Link Layer Protocols and Equipment
      7. Physical Layer Protocols and Equipment
    5. 1.1.4 TCP/IP Model Protocols, Services, and Equipment
    6. 1.1.5 Data Encapsulation
    7. 1.2.1 Network Topologies and Cable Distribution Schemes
      1. Network Design Models
      2. Network Topologies
    8. 1.2.2 Data Networking Hardware and Connections
      1. Switches and Routers
      2. Remote Network Connections
    9. ✓Two-Minute Drill
    10. Q&A Self Test
    11. Lab Question
    12. Self Test Answers
    13. Lab Answer
  9. 2 Networking Protocols
    1. 1.2.3 Networking Methods, Standards, and Protocols
      1. Networking Methods
      2. Networking Protocols
      3. Networking Protocol Standards
    2. 1.2.4 Spanning Tree Protocol
    3. 1.2.10 Unicasting, Broadcasting, Multicasting, and Anycasting
    4. 1.2.11 MAC Addresses
    5. 1.2.11 Plan an Internet Protocol (IP) Network
    6. 1.6 Identify Elements and Benefits of a Virtual LAN (VLAN)
      1. VLAN Functionality
      2. VLAN Management
    7. ✓Two-Minute Drill
    8. Q&A Self Test
    9. Lab Question
    10. Self Test Answers
    11. Lab Answer
  10. 3 Wireless Networks and Real-Time Communications
    1. 1.4 Describe Wireless Networks
      1. Service Provider Networks
      2. 802.11 Wireless Overview
      3. Range, Coverage, and Capacity
      4. Frequencies and Channels
      5. Channel Reuse and Colocation
      6. Data Rates and Throughput
      7. Dynamic Rate Switching
      8. Operational Modes
      9. Naming the Network: The SSID
      10. Active and Passive Scanning
      11. Authentication and Association
      12. Distribution System and Roaming
      13. Power-Saving Modes
      14. OFDM and HR/DSSS Colocation
      15. Adjacent Channel and Co-Channel Interference
      16. CSMA/CA Operations
      17. 802.11 Client Devices
      18. Compact Flash
      19. Wireless Security Issues
      20. SSID Hiding
      21. Legacy Security
      22. Push-Button Security
      23. Understanding Encryption
    2. ✓Two-Minute Drill
    3. Q&A Self Test
    4. Lab Question
    5. Self Test Answers
    6. Lab Answer
  11. 4 Infrastructure Hardware
    1. 1.2.2 Data Networking Hardware
      1. Routers
      2. Switches
      3. Firewalls
      4. WAN Devices
      5. Wireless Networking
    2. 1.2.6 Network Media and Cabling Procedures
      1. Transmission Media
      2. Summary of Cable Terminators
      3. Signaling
    3. 1.2.8 Cabling Types
      1. Straight-through Ethernet Cable
      2. Crossover Ethernet Cable
      3. Rolled Cable
      4. Null Modem Cable
    4. ✓Two-Minute Drill
    5. Q&A Self Test
    6. Lab Question
    7. Self Test Answers
    8. Lab Answer
  12. 5 Client Devices
    1. 3.5 Identify Common Convergence Devices
      1. Client Device Connectivity
      2. Converged Network Endpoints
      3. TCP/IP Implementations
      4. Inline Power Components
    2. 3.1.10 Wireless Convergence Technologies
      1. Digital Enhanced Cordless Telecommunications (DECT)
      2. Personal Wireless Telephone (PWT)
    3. 3.1.11 Presencing Features, Benefits, and Management
    4. ✓Two-Minute Drill
    5. Q&A Self Test
    6. Lab Question
    7. Self Test Answers
    8. Lab Answer
  13. 6 Telephony Fundamentals
    1. 2.3 Identify Common Voice Services and Feature Sets
      1. Telephones and Human Speech
      2. Types of Systems
      3. Voice Transmission
      4. PSTN Calling Features
      5. Private Phone System Feature Sets
    2. 3.1.4 Telephone Number Mapping
      1. North American Numbering Plan
      2. Toll Fraud
      3. Emergency Services
      4. ENUM
      5. Local Number Portability (LNP) and Wireless LNP
      6. Dialing Terminology
    3. ✓Two-Minute Drill
    4. Q&A Self Test
    5. Lab Question
    6. Self Test Answers
    7. Lab Answer
  14. 7 Telephony Hardware
    1. 3.5.3 Traditional vs. IP-Based PBX Systems
      1. TDM
      2. IP Only
      3. Hybrid
      4. Common PBX Features
      5. Special PBX Features
      6. Hardware Components of a PBX
    2. 1.2.12 Data and Voice Network Transmission Technologies
      1. Understanding Analog Connections
      2. Understanding Digital Connections
      3. Digital Signal Hierarchy
      4. Synchronous Optical Network (SONET)
    3. ✓Two-Minute Drill
    4. Q&A Self Test
    5. Self Test Answers
  15. 8 Data and Voice Converged
    1. Voice Layered over Data Networks
    2. 3.1 Identify Essential Elements of a Convergent Network
      1. Gateways
      2. Gatekeepers
      3. SIP
      4. Encoding and Decoding
      5. Messaging Applications
      6. Collaboration Applications
      7. Components of Mobility
      8. VoIP Protocols In-Depth
    3. ✓Two-Minute Drill
    4. Q&A Self Test
    5. Self Test Answers
  16. 9 Multimedia and Video
    1. 3.3 Identify Methods for Providing Video Services Through a Converged Solution
      1. Video Conferencing
      2. Audio and Video Streaming
      3. Webcasting
      4. Encoding, Decoding, and Compression
      5. Benefits of Using Different Video Standards
      6. H.323 and H.320
    2. ✓Two-Minute Drill
    3. Q&A Self Test
    4. Self Test Answers
  17. 10 Understanding Quality of Service
    1. 1.7 Define Quality of Service
      1. Network Performance Terminology
      2. Network Capacity Baselining
      3. Impact of Converged Applications on the Network
      4. QoS Implementation Techniques
    2. ✓Two-Minute Drill
    3. Q&A Self Test
    4. Self-Test Answers
  18. 11 Converged Network Management
    1. 2.3 Identify Elements of a Call Center or Contact Center
      1. Contact Center Management
      2. Customer Interaction
      3. Call Routing
      4. Call Queuing
      5. Call Recording
      6. Interactive Voice Response
    2. 3.1 Identify Essential Elements of a Converged Network
      1. Planning a Convergent Solution
      2. LAN Monitoring Tools
      3. Data and Protocol Analyzers
      4. WAN Monitoring Tools
      5. Traffic Management and Traffic Shaping
      6. Converged Network Administration
    3. ✓Two-Minute Drill
    4. Q&A Self Test
    5. Self Test Answers
  19. 12 Troubleshooting
    1. 1.5 Troubleshoot Convergent Networks
      1. Troubleshooting Methodologies
      2. The CTP Process
    2. 3.6 Troubleshoot Common Convergent Technology
      1. Common Symptoms
      2. NAT and Proxies
      3. Common Problems
      4. Troubleshooting Tools
      5. Exercise 12-1 Using the PING Command
    3. ✓Two-Minute Drill
    4. Q&A Self Test
    5. Self Test Answers
  20. 13 Security Vulnerabilities
    1. 3.7 Identify Security Issues for Converged Networks
      1. Importance of Security
      2. Threats, Vulnerabilities, and Exploits Defined
      3. Attack Points
      4. Hacking Examples
      5. Zero-Day Hacks
      6. Additional Convergent Network Attacks
    2. ✓Two-Minute Drill
    3. Q&A Self Test
    4. Self Test Answers
  21. 14 Security Solutions
    1. 3.7 Identify Security Issues for Converged Networks
      1. Network Design and Security
      2. Perimeter Security Solutions
      3. Connectivity Solutions
      4. Security Monitoring
      5. Secure RTP
    2. ✓Two-Minute Drill
    3. Q&A Self Test
    4. Self Test Answers
  22. A Planning and Tuning Converged Networks
    1. Planning the Cabling and Remote Links
      1. Cabling Issues
      2. Remote Links
    2. Planning the Network Infrastructure Specifics
      1. IP Addressing and Communication Details
      2. DNS Operations
      3. Network Features and Options
    3. Tuning the Network for Performance
    4. Planning for Telephony Features and Technologies
    5. Tuning Security on Convergent Networks
  23. B Understanding Telephony Signaling and Troubleshooting
    1. Signaling Protocols
    2. Fax and Modem Communications
      1. Fax and Modem Problems on VoIP Networks
      2. Solutions to Fax and Modem Problems
        1. Fax and Modem Relay
        2. Fax and Modem Pass-through
        3. Store and Forward
    3. Convergence Devices and Multimedia
    4. Troubleshooting
      1. Qualifying a Network to Support Convergence
      2. Resolving Wireless Problems with Wireless QoS
        1. EDCAF
        2. HCF
        3. Wireless Multimedia
    5. Troubleshooting Tools and Techniques
  24. C About the Download
    1. System Requirements
    2. LearnKey Online Training
    3. Installing and Running MasterExam
      1. MasterExam
    4. CompTIA CTP+ Exam Objectives List
    5. Electronic Book
    6. Help
    7. Removing Installation(s)
    8. Technical Support
      1. LearnKey Technical Support
  25. Glossary
  26. Index