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CompTIA Convergence+™ Certification Study Guide

Book Description

The Best Fully Integrated Study System Available for Exam CT0-101

With hundreds of practice questions and hands-on exercises, CompTIA Convergence+ Certification Study Guide covers what you need to know--and shows you how to prepare--for this challenging exam.

• 100% complete coverage of all official objectives for the CompTIA Convergence+ exam

• Exam Readiness Checklist at the front of the book--you're ready for the exam when all objectives on the list are checked off

• Two-Minute Drills for quick review at the end of every chapter

• Simulated exam questions match the format, tone, topics, and difficulty of the real exam

Covers all the exam topics, including: Networking Infrastructure and Design; Network Protocols; Infrastructure Hardware; Client Devices; Telephony Fundamentals; Telephony Hardware; Multimedia and Video; Quality of Service; Converged Network Management; Troubleshooting Converged Networks; Security Vulnerabilities and Solutions

CD-ROM includes:

• Complete MasterExam practice testing engine, featuring: One full practice exam; Detailed answers with explanations; Score Report performance assessment tool

• Electronic book for studying on the go

• Bonus downloadable MasterExam practice test (with free online registration)

Table of Contents

  1. Cover Page
  2. CompTIA Convergence+™ Certification Study Guide
  3. Copyright Page
  4. About the Author
  5. Contents
  6. Acknowledgments
  7. Preface
  8. Introduction
  9. 1 Networking Infrastructure and Design
    1. Networks Defined
      1. The Evolution of Information Networks
    2. Identify the Layers of the OSI Model and Know Its Relevance to Converged Networks
      1. Application Layer
      2. Presentation Layer
      3. Session Layer
      4. Transport Layer
      5. Network Layer
      6. Data Link Layer
      7. Physical Layer
    3. Describe Networking Technologies Used in a Converged Network
      1. Transmission Media
      2. Signaling
      3. Switching
      4. Routing
      5. Network Topologies
    4. Identify the Functions of Hardware Components Used on a Converged Network
      1. Servers
      2. Inline Power Components
      3. Wireless Access Points
      4. Modems
    5. Two-Minute Drill
    6. Q&A Self Test
    7. Lab Question
    8. Self Test Answers
    9. Lab Answer
  10. 2 Networking Protocols
    1. Describe Protocols
      1. The Need for Protocols
      2. Network Communication Protocols and the OSI Model
      3. LAN Protocols
      4. WAN Protocols
      5. TCP/IP
    2. Two-Minute Drill
    3. Q&A Self Test
    4. Lab Question
    5. Self Test Answers
    6. Lab Answer
  11. 3 Infrastructure Hardware
    1. Recognize Network Models
      1. Network Design Models
    2. Identify the Functions of Hardware Components
      1. Routers
      2. Switches
      3. Firewalls
      4. WAN Devices
      5. Wireless Networking
      6. Wireless Site Surveys
      7. Obsolete Devices
    3. Two-Minute Drill
    4. Q&A Self Test
    5. Lab Question
    6. Self Test Answers
    7. Lab Answer
  12. 4 Client Devices
    1. Identify the Various Endpoints Used in a Converged Environment
      1. Client Device Connectivity
    2. Describe Networking Technologies Used in a Converged Network
      1. TCP/IP Implementations
    3. Two-Minute Drill
    4. Q&A Self Test
    5. Self Test Answers
  13. 5 Telephony Fundamentals
    1. Define Fundamentals of Voice Systems
      1. Telephones and Human Speech
      2. Types of Systems
      3. Voice Transmission
      4. PSTN Calling Features
    2. Describe Components of Number and Dialing Plans
      1. North American Numbering Plan
      2. Toll Fraud
      3. Emergency Services
    3. Two-Minute Drill
    4. Q&A Self Test
    5. Self Test Answers
  14. 6 Telephony Hardware
    1. PBX Systems
      1. TDM
      2. IP Only
      3. Hybrid
      4. Common PBX Features
      5. Special PBX Features
      6. Hardware Components of a PBX
    2. Two-Minute Drill
    3. Q&A Self Test
    4. Self Test Answers
  15. 7 Data and Voice Converged
    1. Voice Layered over Data Networks
    2. Identify the Functions of Hardware Components as Used on a Converged Network
      1. Gateways
      2. Gatekeepers
      3. SIP
    3. Identify the Various Endpoints Used in a Converged Network
      1. PC-Based Endpoints
      2. Dedicated Endpoints
    4. Identify Methods of Encoding, Decoding, and Compression
      1. Analog to Digital
      2. Standards for Encoding
      3. μ-Law and a-Law
    5. Identify Different Types of Messaging Applications
      1. Voicemail, Video, and Text Messaging
      2. Unified Messaging
    6. Identify Different Types of Collaboration Applications
      1. Audio and Video Conferencing
      2. Data Sharing
    7. Identify Components of Mobility
      1. Presence
      2. Cellular Integration Services
      3. Other Mobility Features
    8. Two-Minute Drill
    9. Q&A Self Test
    10. Self Test Answers
  16. 8 Multimedia and Video
    1. Identify Methods Used for Rich Media Transmission
      1. Video Conferencing
      2. Audio and Video Streaming
      3. Webcasting
    2. Identify Methods of Encoding, Decoding, and Compression
      1. NTSC, PAL, and SECAM
      2. H.261 and H.264
      3. MPEG-x
    3. Identify Benefits of Using Different Video Standards and the Impact on the Performance of the Network
      1. Bandwidth Requirements
      2. Codecs and Performance
      3. CIF, SIF, QCIF, FCIF, and HD
      4. H.323 and H.320
      5. Packet Size and Performance
      6. T-120
    4. Two-Minute Drill
    5. Q&A Self Test
    6. Self Test Answers
  17. 9 Quality of Service
    1. Analyze Network Performance
      1. Network Performance Terminology
    2. Demonstrate Application of Traffic Engineering Concepts
      1. Network Capacity Baselining
      2. Impact of Converged Applications on the Network
    3. Define QoS, Describe Implementation Techniques, and Show the Importance of QoS
      1. Performance Requirements
      2. QoS Types
      3. Application of QoS Types
    4. Two-Minute Drill
    5. Q&A Self Test
    6. Self Test Answers
  18. 10 Converged Network Management
    1. Contact and Call Centers
      1. Contact Center Management
      2. Customer Interaction
      3. Call Routing
      4. Call Queuing
      5. Call Recording
      6. Interactive Voice Response
    2. Network Performance Monitoring
      1. LAN Monitoring Tools
      2. Data and Protocol Analyzers
      3. WAN Monitoring Tools
      4. Traffic Management and Traffic Shaping
    3. Converged Network Administration
    4. Log File Monitoring
    5. Reporting
    6. Configuration Management
    7. Policy Management
    8. Moves, Adds, and Changes (MAC)
    9. Two-Minute Drill
    10. Q&A Self Test
    11. Self Test Answers
  19. 11 Troubleshooting Converged Networks
    1. Problem Solving and Analysis
      1. Troubleshooting Methodologies
      2. The Convergence + Process
    2. Common Symptoms and Problems
      1. Common Symptoms
      2. Common Problems
      3. Troubleshooting Tools
    3. Two-Minute Drill
    4. Q&A Self Test
    5. Self Test Answers
  20. 12 Security Vulnerabilities
    1. Explain Concepts and Components of Security Design
      1. Importance of Security
      2. Threats, Vulnerabilities, and Exploits Defined
      3. Attack Points
      4. Hacking Examples
      5. Zero-Day Hacks
    2. Two-Minute Drill
    3. Q&A Self Test
    4. Self Test Answers
  21. 13 Security Solutions
    1. Explain Concepts and Components of Security Design
      1. Network Design and Security
      2. Perimeter Security Solutions
      3. Connectivity Solutions
      4. Security Monitoring
    2. Two-Minute Drill
    3. Q&A Self Test
    4. Self Test Answers
  22. A About the CD
    1. System Requirements
    2. Installing and Running MasterExam
    3. MasterExam
    4. Electronic Book
    5. Help
    6. Removing Installation(s)
    7. Technical Support
      1. LearnKey Technical Support
  23. Glossary
  24. Index