One of the most valuable skills you’ll need as a PC technician is the ability to troubleshoot Windows. You need to be able to look at the symptoms, identify the problem, and take steps to get Windows fully operational as quickly as possible. Some problems can be resolved quickly and easily by simply rebooting the system. Other problems can also be quickly resolved if you know what steps to take. This chapter includes many steps that you can use when troubleshooting a system and describes many of the common symptoms that require you to use those steps.
Exam 220-802 objectives in this chapter:
1.3 Given a scenario, use appropriate command line tools.
1.4 Given a scenario, ...