Chapter 8. Basic Troubleshooting and Preventive Maintenance Techniques

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Terms you’ll need to understand:

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Exam objectives you’ll learn in this chapter:

Essentials 1.3—Identify tools, diagnostic procedures, and troubleshooting techniques for personal computer components.

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Recognize the basic aspects of troubleshooting theory, for example:

  • Perform backups before making changes.

  • Assess a problem systematically and divide large problems into smaller components to be analyzed individually.

  • Verify even ...

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