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CompTIA A+ Exam Cram (Exams 220-602, 220-603, 220-604) by Charles J. Brooks

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CHAPTER 26Professionalism and Communication

Terms you’ll need to understand:

Image Jargon

Image Acronyms

Image Marketing

Image Technical support

Image Active listening

Feedback

Soft skills

Customer service

Body language

Phone support

Techniques to master:

Essentials ...

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