6.4. Answers to Review Questions

  1. The EPA (Environmental Protection Agency) keeps a copy of material safety data sheets.

  2. Toner. You must be careful not to spill it and to send used cartridges to recycling centers.

  3. True. An ESD strap should connect to the ground of an electrical outlet.

  4. A high-voltage capacitor inside the monitor retains a charge even long after the monitor has been unplugged.

  5. Class C.

  6. A message should be sent to all users notifying them that the system will be going down and giving an estimate of how long the users will be affected. The estimate should include time to address any other issues that you fear may crop up.

  7. One of the first questions you should ask the user is if they have ever printed to that printer. This can then be ...

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