CompTIA A+ Complete Study Guide

12.4. Summary

This chapter covered two key areas of operational procedures that you should integrate into your work: safety and environmental procedures and communication and professionalism.

First, we looked at the importance of safety and environmental issues. We identified potential safety hazards and examined preventive actions. Then we talked about Material Safety Data Sheets (MSDSs) and their importance. Next, we discussed the importance of using the right tool for the right job, and which tools to avoid using. That was followed by a section on handling accidents, including incident reporting.

Next, we outlined some methods to apply safe working environment policies and procedures. Included were preventing electrostatic discharge (ESD) ...