Chapter 9. Troubleshooting Operating Systems, Hardware, Printers, and Laptops

THE FOLLOWING COMPTIA A+ ESSENTIALS EXAM OBJECTIVES ARE COVERED IN THIS CHAPTER:

  • 2.2 Given a scenario, explain and interpret common hardware and operating system symptoms and their causes

    • OS related symptoms

      • Bluescreen

      • System lock-up

      • Input/output device

      • Application install

      • Start or load

      • Windows specific printing problems

        • Print spool stalled

        • Incorrect/incompatible driver

    • Hardware related symptoms

      • Excessive heat

      • Noise

      • Odors

      • Status light indicators

      • Alerts

      • Visible damage (e.g. cable, plastic)

    • Use documentation and resources

      • User/installation manuals

      • Internet/web based

      • Training materials

  • 2.3 Given a scenario, determine the troubleshooting methods and tools for printers

    • Manage print jobs

    • Print ...

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