8.3. Summary

This chapter was about systematic approaches to working with computers. The first topic was troubleshooting theory, and the second was preventive maintenance.

In our discussion of troubleshooting theory, you learned that you need to take a systematic approach to problem solving. There is both art and science involved, and experience in troubleshooting is helpful but not a prerequisite to being a good troubleshooter. You learned that in troubleshooting, the first objective is to identify the problem. Many times this can be the most time-consuming task!

Once you've identified the problem, you need to establish a theory of why the problem is happening, test your theories, establish a plan of action, verify full functionality, and then ...

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