9.5. Exam Essentials
Know what causes Windows problems such as general protection faults and the Blue Screen of Death.
General protection faults are caused when a program accesses an area of memory that it shouldn't. The Blue Screen of Death is a fatal Windows error (you need to reboot) that can be caused by various things, including both hardware and software problems.
Know what to do if a device fails to work properly in Windows.
First, make sure the device is connected and has appropriate power. Then, you may want to uninstall and reinstall the device driver.
Know what can cause an application to fail to install or start.
An application may fail to install if a file that the installation needs to modify is being used by another program. ...
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