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CompTIA A+ Certification Study Guide, Ninth Edition (Exams 220-901 & 220-902), 9th Edition

Book Description

This bestselling exam preparation guide has been fully revised for new 2015 exam objectives

Written by a leading expert on CompTIA A+ certification and training, this self-study book has been thoroughly updated to cover 100% of the exam objectives on the 2015 CompTIA A+ exams. New topics include managing and maintaining cellular devices, including tablets; configuring operating systems, including Windows 8, Android, and iOS; and enhanced, mobile-centered security and troubleshooting procedures.

CompTIA A+® Certification All-in-One Exam Guide, Ninth Edition (Exams 220-901 & 220-902) enables you to take the tests with complete confidence. It also serves as a practical reference for IT support and technical personnel. Electronic content includes two full practice exams with more than 400 accurate practice questions, training videos from the author, and a complete PDF copy of the book.

• Complete coverage of CompTIA exams 220-901 and 220-902
• Electronic content includes 400+ practice questions, video training, and a PDF of the book
• Includes a coupon for 10% off of the exam fee, a $37 value

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Contents
  5. Preface
  6. Acknowledgments
  7. Introduction
  8. 1 Operational Procedures
    1. Workplace Safety and Safe Equipment Handling
      1. Cable Management
      2. Using Appropriate Tools
      3. Fire Safety
      4. Lifting and Moving Equipment
      5. Exercise 1-1: Research Lifting Guidelines
      6. Hot Components
      7. Electrical Safety
      8. Electrostatic Discharge (ESD)
      9. Exercise 1-2: ESD-Proofing Your Workspace
      10. Electromagnetic Interference (EMI)
      11. Working Safely with Power Supplies
      12. Display Devices
      13. Printers
      14. Compressed Air
    2. Environmental Concerns for IT Professionals
      1. Working in a Harsh Environment
      2. Disposing of Computing Waste
      3. Exercise 1-3: Researching Recycling Centers
    3. Dealing with Prohibited Content and Prohibited Activities
      1. Defining Prohibited Content and Behavior
      2. Policies Concerning Prohibited Content and Behavior
      3. Responding to the Discovery of Prohibited Content and/or Behavior
    4. Professionalism and Proper Communication
      1. Professionalism
    5. Certification Summary
    6. ✓ Two-Minute Drill
    7. Q&A Self Test
      1. Self Test Answers
  9. 2 Operating System Fundamentals
    1. Introduction to Windows Operating Systems
      1. The Purpose of Operating Systems
      2. The Many Flavors of Windows
      3. Exercise 2-1: Viewing the Windows Version, Edition, and Service Pack Information
      4. Microsoft Support Lifecycle
    2. Considerations for Installing or Upgrading Windows
      1. System Requirements
      2. Application and Hardware Compatibility
      3. Exercise 2-2: Running Upgrade Advisor for Windows 7
      4. Exercise 2-3: Checking for Windows 10 Compatibility with the Get Windows 10 App
      5. Running Old Applications in Windows
      6. Exercise 2-4: Exploring Compatibility Mode Settings
      7. Clean Install vs. an Upgrade
      8. Upgrade Paths
      9. Migrating Data and Settings
    3. Windows Features That Vary by Version
      1. File Structure and Paths
      2. Aero
      3. Sidebar and Gadgets
      4. Control Panel
      5. Administrative Tools
      6. Security Tools
      7. System Restore and Shadow Copy
      8. ReadyBoost
      9. Easy Transfer
    4. Features Specific to Windows 8/8.1
      1. Live Sign-in
      2. The Start Screen
      3. The Charms Bar
      4. Metro/Modern Apps
      5. Side-by-Side Apps
      6. Application Switching
      7. Multi-monitor Taskbars
      8. Windows PowerShell
      9. Microsoft OneDrive
      10. Exercise 2-5: Exploring Windows 8.1 Features
    5. Configuring and Using macOS
      1. The macOS Interface
      2. Running Applications
      3. Using Multiple Desktops
      4. Storing Passwords
      5. Searching
      6. Using Gestures
      7. Accessing iCloud
      8. Dual-Booting with Windows
      9. Using Another Computer’s Optical Drive
    6. Certification Summary
    7. ✓ Two-Minute Drill
    8. Q&A Self Test
      1. Self Test Answers
  10. 3 Personal Computer Components: Motherboards and Processors
    1. The Hardware Toolkit
      1. Exercise 3-1: What’s in Your Toolkit?
    2. Motherboard Form Factors and Components
      1. Sizes/Form Factors
      2. Exercise 3-2: Compare Motherboards
      3. Motherboard Components
    3. CPUs and Their Sockets
      1. CPU Purposes
      2. What Goes On Inside a CPU
      3. The Machine Cycle
      4. CPU Technologies and Characteristics
      5. CPU Manufacturers and Models
      6. Cooling Systems
      7. Exercise 3-3: Check Out Your Cooling System
    4. Configuring a Motherboard
      1. Setting Jumpers
      2. Understanding BIOS and UEFI
      3. A Brief History of the PC System BIOS
      4. Updating the Firmware
      5. Configuring the Firmware
      6. Exercise 3-4: Booting into Firmware Setup
      7. Exercise 3-5: Viewing the Firmware Settings
      8. Firmware-Based Diagnostics and Monitoring
    5. Certification Summary
    6. ✓ Two-Minute Drill
    7. Q&A Self Test
      1. Self Test Answers
  11. 4 Personal Computer Components: Memory, Adapters, and Storage
    1. Memory
      1. From Bits to Exabytes
      2. Hertz to Gigahertz
      3. Overview of RAM and ROM
      4. Features and Configurations of RAM Chips and Modules
      5. RAM Compatibility
    2. Expansion Cards and Built-in Adapters
      1. Display Adapter
      2. Sound Cards
      3. Video Capture and TV Tuner Cards
      4. Port Adapter Cards
      5. Exercise 4-1: Research USB Connectors
      6. Exercise 4-2: Explore Your System’s USB Ports
      7. Communication Adapters
      8. Riser Cards
      9. Adapters and Converters
      10. Characteristics of External Connection Interfaces
      11. Exercise 4-3: View Adapter Cards in Device Manager
    3. Storage Devices and Interfaces
      1. Drive Interfaces
      2. Mass Storage Devices
      3. Exercise 4-4: Identify Your Storage Devices
      4. Exercise 4-5: Safely Disconnect External Storage
    4. Certification Summary
    5. ✓ Two-Minute Drill
    6. Q&A Self Test
      1. Self Test Answers
  12. 5 Power Supplies, Display Devices, and Peripherals
    1. Power Supplies
      1. Electrical Terminology
      2. Exercise 5-1: Check Out the Wattage on PCs and Other Devices
      3. Fans
      4. AC Adapters
      5. Power Supply Form Factors and Connectors
      6. Connecting Power to Peripherals
      7. Energy Efficiency
      8. Removing a Power Supply/Installing a Power Supply
      9. Exercise 5-2: Replacing a Power Supply
    2. Video Adapters and Displays
      1. Analog vs. Digital
      2. Video Adapters
      3. Multiple Displays
      4. Multiple Video Adapters for One Monitor
      5. Display Types
      6. Display Settings
      7. Exercise 5-3: Check Out the Color Quality Setting in Windows 7
    3. Installing and Configuring Peripheral Devices
      1. Installing Displays
      2. Selecting Input Devices
      3. Multimedia
      4. Smart TVs and Set-Top Boxes
      5. Biometric Devices
      6. KVM Switches
      7. Installing USB Devices
    4. Certification Summary
    5. ✓ Two-Minute Drill
    6. Q&A Self Test
      1. Self Test Answers
  13. 6 Installing and Upgrading PC Components
    1. Selecting Components for Custom PCs
      1. Graphics/CAD/CAM Design Workstation
      2. Audio/Video Editing Workstation
      3. Virtualization Workstation
      4. Gaming PC
      5. Home Theater PC
      6. Standard Thick Client
      7. Thin Client
      8. Home Server PC
    2. Installing and Upgrading Motherboards and Onboard Components
      1. Replacing a Motherboard
      2. Installing a Motherboard
      3. Exercise 6-1: Removing an Old Motherboard
      4. Exercise 6-2: Properly Handling and Installing a Motherboard
      5. Upgrading a CPU
      6. Exercise 6-3: Removing a PGA Processor from Its Socket
      7. Exercise 6-4: Removing an LGA Processor from Its Socket
      8. Exercise 6-5: Installing a Processor in an Empty LGA Socket
      9. Removing and Installing Cooling Systems
      10. Optimizing a System with RAM
      11. Exercise 6-6: Running a Memory Scanner
      12. Installing and Removing DIMMs
      13. Exercise 6-7: Installing and Removing a DIMM
    3. Installing Adapter Cards
      1. Removing an Adapter Card
      2. Exercise 6-8: Removing an Adapter Card
      3. Installing and Configuring an Adapter Card
      4. Exercise 6-9: Installing an Adapter Card
    4. Installing Storage Devices
      1. Removing an Internal Storage Device
      2. Exercise 6-10: Removing a Drive
      3. Installing Optical Drives
      4. Installing Solid-State Storage
      5. Installing Drives on SATA Channels
      6. Exercise 6-11: Installing a SATA Drive
      7. Installing RAID Arrays
      8. Removing and Installing an External Storage Device
    5. Certification Summary
    6. ✓ Two-Minute Drill
    7. Q&A Self Test
      1. Self Test Answers
  14. 7 Configuring and Using Laptops
    1. Installing and Upgrading Laptops
      1. What Is a Laptop?
      2. Opening a Laptop Case
      3. Laptop Components
      4. Exercise 7-1: Installing SODIMM Memory
      5. Exercise 7-2: Extending Windows to an Additional Monitor
    2. Power Options
      1. Power Management Standards
      2. Configuring Power Management in Windows
      3. Exercise 7-3: Exploring Power Options on a Laptop
    3. Using Laptop Features
      1. Special Function Keys
      2. Port Replicators and Docking Stations
      3. Physical Security Devices
      4. Rotating and Removable Screens
    4. Certification Summary
    5. ✓ Two-Minute Drill
    6. Q&A Self Test
      1. Self Test Answers
  15. 8 Client-Side Virtualization
    1. Introduction to Virtualization
      1. Purposes of Virtualization
      2. Server-Side Virtualization vs. Client-Side Virtualization
      3. Types of Client-Side Virtualization
    2. Implementing Client-Side Desktop Virtualization
      1. Hypervisors
      2. Implementing Desktop Virtualization
      3. Exercise 8-1: Testing a Windows XP, Vista, or 7 Computer for HAV Support
      4. Exercise 8-2: Testing an Intel CPU for HAV Support
      5. Exercise 8-3: Enabling Hyper-V Manager
      6. Exercise 8-4: Setting Up a Virtual Switch in Hyper-V
      7. Exercise 8-5: Creating a VM in Hyper-V
      8. Exercise 8-6: Installing Oracle VirtualBox
      9. Exercise 8-7: Create a Virtual Machine in VirtualBox
    3. Certification Summary
    4. ✓ Two-Minute Drill
    5. Q&A Self Test
      1. Self Test Answers
  16. 9 Upgrading, Installing, and Configuring Operating Systems
    1. Upgrading Windows
      1. Why Upgrade?
      2. Pre-upgrade Tasks
      3. Exercise 9-1: Using Disk Cleanup
      4. Exercise 9-2: Defragmenting a Disk Drive
      5. Upgrading from Older Versions to Newer Versions
      6. Upgrading to a Different Edition of the Same Windows Version
    2. Installing Windows
      1. Preparing to Install Windows
      2. Selecting Boot Media and Methods
      3. Over-the-Network Installation
      4. Installing from a Recovery Disc
      5. Installing from a Factory Recovery Partition
      6. Attended Clean Windows Installation
      7. Exercise 9-3: Installing Windows 7
      8. Unattended Installation
    3. Configuring Windows
      1. Network Configuration
      2. Registration and Activation
      3. Updating Windows
      4. Installing Applications and Additional Windows Components
      5. Migrating Data
      6. Installing New Devices
      7. Optimizing Windows
      8. Exercise 9-4: Viewing the Virtual Memory Settings
      9. Exercise 9-5: Enabling ReadyBoost for a Flash Drive
    4. Installing and Upgrading Mac and Linux Operating Systems
      1. Installing macOS
      2. Exercise 9-6: Clean-Installing macOS
      3. Installing Linux
      4. Exercise 9-7: Installing Ubuntu Linux
    5. Certification Summary
    6. ✓ Two-Minute Drill
    7. Q&A Self Test
      1. Self Test Answers
  17. 10 Disk and File Management
    1. Disk Management
      1. Managing Disks in Windows
      2. Exercise 10-1: Viewing the Disk Storage Type
      3. Exercise 10-2: Creating a New Volume
      4. Exercise 10-3: Mounting a Volume to a Folder
      5. Using Storage Spaces
      6. Managing Disks at the Windows Command Prompt
      7. Exercise 10-4: Using DISKPART
      8. Managing Disks in macOS
      9. Managing Disks in Linux
    2. File Systems
      1. General Characteristics of a File System
      2. FAT
      3. NTFS
      4. exFAT
      5. Resilient File System
      6. Mac File Systems
      7. Linux File Systems
      8. Other File Systems
    3. File Management
      1. Naming Rules
      2. File Attributes
      3. File Types
      4. Exercise 10-5: Showing or Hiding Protected System Files
      5. File Management at the Windows Command Prompt
      6. Exercise 10-6: Managing Directories and Files at the Command Prompt
      7. Managing Files at the Linux or macOS Command Prompt
      8. Exercise 10-7: Creating a Text File in vi
      9. Exercise 10-8: Managing Files at the Linux Terminal Window
      10. Using the Shutdown Command
    4. Certification Summary
    5. ✓ Two-Minute Drill
    6. Q&A Self Test
      1. Self Test Answers
  18. 11 PC Hardware Troubleshooting and Maintenance
    1. Preparing for Troubleshooting
      1. Protecting Systems and Gathering Tools
      2. Troubleshooting Theory
      3. Exercise 11-1: Troubleshooting with Device Manager
      4. Training
    2. Troubleshooting Motherboards, RAM, CPUs, and Power
      1. Procedures
      2. General Symptoms
      3. Troubleshooting Motherboard Problems
      4. Exercise 11-2: Replacing the Motherboard Battery
      5. Troubleshooting RAM Problems
      6. Troubleshooting CPUs
      7. Troubleshooting Power Supplies
      8. Exercise 11-3: Checking a P1 Connector
      9. Cooling Systems
      10. Adapter Cards
    3. Troubleshooting Storage Devices
      1. Tools Required
      2. Hard Disk Drives
      3. Exercise 11-4: Troubleshooting a Drive Failure
      4. SATA and eSATA Interfaces
      5. RAID Arrays and Controllers
      6. Solid-State Storage Devices
      7. Removable Storage
      8. External Storage
    4. Troubleshooting Displays
      1. No Image on Screen
      2. The Computer Goes into Low-Resolution VGA Mode
      3. Blank Screen at Startup
      4. Screen Suddenly Shuts Down
      5. Screen Artifacts
      6. Burn-In
      7. Fuzzy Display on FPD
      8. Exercise 11-5: Optimizing Screen Resolution, Color Depth, and Refresh Rate
      9. Flickering Image
      10. Screen Image Is Dim
      11. Dead and Stuck Pixels
      12. Image Distortion or Discoloration
      13. Projector Issues
    5. Troubleshooting Keyboards and Pointing Devices
      1. Common Keyboard Issues
      2. Pointing Device Issues
    6. Troubleshooting USB and FireWire Ports and Peripherals
      1. Exercise 11-6: Checking USB Hub Power Usage
      2. Using a Loopback Plug
    7. Preventive Maintenance Techniques
      1. Visual and Aural Inspection
      2. Managing Environmental Temperature
      3. Cleaning Computer Components
    8. Certification Summary
    9. ✓ Two-Minute Drill
    10. Q&A Self Test
      1. Self Test Answers
  19. 12 Operating System Troubleshooting and Maintenance
    1. Quick Fixes
    2. Windows Troubleshooting Tools
      1. BIOS/UEFI for OS Troubleshooting
      2. Command Prompt/Terminal
      3. Action Center/Problem Reports and Solutions
      4. System Information (MSINFO32.EXE)
      5. Registry
      6. Exercise 12-1: Backing Up and Restoring the Registry
      7. Microsoft Management Console (MMC)
      8. REGSVR32
      9. System File Checker (SFC)
      10. Data Sources
      11. Task Manager
      12. Exercise 12-2: Exploring Windows 8.1 Task Manager
      13. System Configuration (MSCONFIG.EXE)
      14. Windows Memory Diagnostic
      15. Advanced Boot Options Menu
      16. Exercise 12-3: Working in Safe Mode
      17. System Restore
      18. Shadow Copy
      19. Recovery Options
      20. DirectX Diagnostic Tool
    3. Windows Symptoms and Solutions
      1. OS Instability Problems
      2. Multiple Monitor Misalignment
      3. Startup Error Messages
      4. Troubleshooting Applications
    4. Troubleshooting macOS and Linux Systems
      1. Managing Tasks with ps
      2. Taking Administrative Control with su/sudo
      3. Starting the Linux Graphical Shell Manually
      4. Getting Missing Files with apt-get
      5. Missing GRUB/LILO
      6. Kernel Panic
    5. OS Preventive Maintenance
      1. Scheduled Backups
      2. Scheduling Disk Maintenance
      3. Exercise 12-4: Scheduling Disk Maintenance
      4. Updates and Patch Management
      5. Antivirus/Antimalware Updates
    6. Certification Summary
    7. ✓ Two-Minute Drill
    8. Q&A Self Test
      1. Self Test Answers
  20. 13 Network Basics
    1. Network Classifications
      1. Personal Area Network
      2. Local Area Network
      3. Metropolitan Area Network
      4. Wide Area Network
      5. Exercise 13-1: Testing Broadband Speeds
      6. Bandwidth and Latency
    2. Network Software
      1. Network Roles
      2. Network Operating System
      3. Network Client
      4. TCP/IP
      5. Network Addressing
      6. Exercise 13-2: Viewing the Physical and IP Addresses of a NIC
      7. Common Ports
    3. Network Hardware
      1. Network Adapters
      2. Transmission Medium
      3. Devices for Connecting to LANs and the Internet
      4. Exercise 13-3: Identifying Network Hardware
    4. Certification Summary
    5. ✓ Two-Minute Drill
    6. Q&A Self Test
      1. Self Test Answers
  21. 14 Installing a Small Office/Home Office (SOHO) Network
    1. Using Networking Tools
      1. Crimper and Wire Stripper
      2. Punch Down Tool
      3. Multimeter
      4. Tone Generator and Probe
      5. Cable Tester
      6. Loopback Plug
      7. Wireless Locator
    2. Installing and Configuring SOHO Networks
      1. Installing a Network Adapter
      2. Connecting a Network Adapter to a Switch or Router
      3. Configuring a Network Adapter
      4. Creating a Wi-Fi Network
      5. Securing a Wireless Network
      6. Exercise 14-1: Configuring a WAP or Wireless Router
      7. Static IP Addressing
      8. Exercise 14-2: Configuring a Static IP Address
    3. Configuring Other Common Connections
      1. Bluetooth
      2. Near Field Communication (NFC)
      3. Infrared (IR)
      4. Virtual Private Network (VPN)
      5. Remote Desktop
      6. Remote Assistance
    4. Certification Summary
    5. ✓ Two-Minute Drill
    6. Q&A Self Test
      1. Self Test Answers
  22. 15 Internet and Cloud Basics
    1. Internet Concepts
      1. How the Internet Is Structured
      2. Internet Service Providers
      3. Domain Names, IP Addresses, and DNS Servers
      4. Internet Services and Protocols
      5. Server Types
      6. Legacy and Embedded Systems
      7. Internet Appliances
    2. Configuring Internet Settings in Windows
      1. General Settings
      2. Security Settings
      3. Privacy Settings
      4. Content Settings
      5. Connections Settings
      6. Programs Settings
      7. Advanced Settings
      8. Exercise 15-1: Configuring Internet Options
    3. Cloud Concepts
      1. Characteristics of a Cloud Environment
      2. Cloud Service Models
      3. Deployment Models
    4. Certification Summary
    5. ✓ Two-Minute Drill
    6. Q&A Self Test
      1. Self Test Answers
  23. 16 Troubleshooting Networks
    1. Troubleshooting Common Network Problems
      1. Tools for Network Troubleshooting
      2. Connectivity Problems
      3. Exercise 16-1: Using TRACERT
      4. Resolving Insufficient Bandwidth
      5. Troubleshooting DNS Problems
      6. Exercise 16-2: Using NSLOOKUP to Troubleshoot DNS
      7. Troubleshooting with Terminal Software
    2. Preventive Maintenance for Networks
      1. Maintaining Equipment
      2. Securing and Protecting Network Cabling
    3. Certification Summary
    4. ✓ Two-Minute Drill
    5. Q&A Self Test
      1. Self Test Answers
  24. 17 Computer Security Fundamentals
    1. Security Threats
      1. Computer Hardware Theft
      2. Disasters, Big and Small
      3. Threats to Individuals
      4. Malicious Software Attacks
      5. Vulnerabilities and Exploits
      6. Grayware
      7. Exercise 17-1: Research Spam Statistics
      8. Methods for Gaining Access and Obtaining Information
      9. Exercise 17-2: What Is Your Phishing IQ?
    2. Defense Against Threats: Physical Security
      1. Lock Doors and Enforce Policies
      2. Cable Locks
      3. Preventing Piggybacking and Tailgating
      4. Badges
      5. Smart Card Authentication
      6. Biometric Authentication
      7. Securing Physical Access to Documents
    3. Certification Summary
    4. ✓ Two-Minute Drill
    5. Q&A Self Test
      1. Self Test Answers
  25. 18 Implementing Digital Security
    1. Implementing Authentication for Digital Security
      1. Security Policies and User Education
      2. Implementing Authentication Security
    2. Implementing a Defense Against Malware
      1. Self-Education
      2. Network Access Control
      3. User Account Control
      4. System Protection
      5. Software Firewalls
      6. Exercise 18-1: Configuring Windows Firewall
      7. Antivirus and Antimalware Software
      8. Identifying Trusted Software Resources
      9. Implementing Security Suites
      10. Removing Malware
      11. Preventive Maintenance for Security
    3. Securely Recycling or Repurposing Storage
    4. Certification Summary
    5. ✓ Two-Minute Drill
    6. Q&A Self Test
      1. Self Test Answers
  26. 19 Configuring Windows Clients
    1. Configuring Windows Clients for File and Printer Sharing
      1. HomeGroups
      2. Exercise 19-1: Creating a HomeGroup
      3. Workgroups
      4. Active Directory Domains
    2. Implementing Data Security
      1. NTFS Permissions
      2. Exercise 19-2: Viewing Folder Permissions in Windows
      3. Applying Share Permissions
      4. Exercise 19-3: Creating a Share and Modifying Share Permissions
      5. Administrative Shares
      6. Connecting to a Shared Folder
      7. Applying NTFS File and Folder Encryption
      8. Local Security Policy
      9. BitLocker
      10. File Attributes
    3. Certification Summary
    4. ✓ Two-Minute Drill
    5. Q&A Self Test
      1. Self Test Answers
  27. 20 Supporting Mobile Devices
    1. Overview of Mobile Devices
      1. Hardware Features
      2. How Smartphones Are Identified
      3. Mobile Operating Systems
      4. Mobile Apps
    2. Configuring and Using Mobile Device Connections
      1. Connecting to Wireless Networks
      2. E-mail Configuration
      3. Updating a Smartphone
      4. Connecting to a VPN
      5. Synchronization
    3. Securing Mobile Devices
      1. Mobile Security Risks
      2. Mobile Security Tools
      3. Recovering After a Device Is Lost or Stolen
    4. Mobile Device Troubleshooting
      1. Hardware Issues
      2. Data Transmission Issues
      3. Application Issues
      4. E-mail Encryption Issues
      5. Troubleshooting with Safe Mode
      6. Closing, Uninstalling, and Reinstalling Mobile Applications
      7. Resetting a Mobile Device
    5. Certification Summary
    6. ✓ Two-Minute Drill
    7. Q&A Self Test
      1. Self Test Answers
  28. 21 Using and Supporting Printers
    1. Printer Basics
      1. Printer Types and Technologies
      2. Paper-Feeding Technologies
      3. Printer Components
    2. Installing and Configuring Printers
      1. Printer Interfaces
      2. Installing a Printer
      3. Installing an All-in-One Printer
      4. Configuring a Printer
      5. Windows Print Processing
      6. Devices and Printers
      7. Print Management
      8. Sharing a Printer
      9. Upgrades
      10. Deleting a Printer
    3. Printer Maintenance
      1. Maintenance Tools
      2. Replacing Consumables
      3. Exercise 21-1: Adding Paper to an Upright Friction-Feed Tray
      4. Cleaning a Printer
      5. Replacing Print Heads
      6. Maintenance Kits and Page Counts
      7. Calibration
      8. Ensuring a Suitable Environment
    4. Troubleshooting Printers
      1. Printer Troubleshooting Tools
      2. Enabling or Disabling Print Spooling
      3. Unable to Install a Printer
      4. Access Denied to an Installed Printer
      5. Non-Windows Clients Cannot Connect to a Shared Printer
      6. Paper Feed Problems
      7. Clearing a Paper Jam
      8. No Connectivity to Printer
      9. Unable to Install Printer
      10. Printer Will Not Print
      11. Exercise 21-2: Restarting the Print Spooler Service
      12. Blank Pages
      13. Print Quality
      14. Printer Error Messages
    5. Certification Summary
    6. ✓ Two-Minute Drill
    7. Q&A Self Test
      1. Self Test Answers
  29. A About the Download
    1. System Requirements
    2. Installing and Running Total Tester
    3. About Total Tester
    4. McGraw-Hill Professional Media Center Download
    5. Technical Support
  30. Glossary
  31. Index