CompTIA A+® Certification All-In-One For Dummies®, 2nd Edition

2.7. Prep Test

1. Phil is using a Windows XP computer and has run into a problem. He has called you on the phone and has asked for you to open a Remote Assistance connection to his computer to walk him through the solution. What is the first step that you must take?

   1. ^ Open the Remote Desktop Connections program.

   2. ^ Ask Phil to choose Help and Support from the Start menu.

   3. ^ Ask Phil to run geninvite.exe from StartRun.

   4. ^ Open the Remote Assistance program on your computer, FileConnect to computer, and choose Phil's computer.

2. Virtual memory is composed of which of the following? (Choose all that apply.)

   1. □ Physical memory

   2. □ Extended memory

   3. □ Hard drive space

   4. □ Compressed memory

3. Bill is looking to see whether he has Service Pack 2 installed for Windows XP. He went to the System Information Tool located at StartAll ProgramsAccessoriesSystem Tools. Is there a quicker way he could have found out this information?

   1. ^ He could have used the Run command to run systemtool.exe.

   2. ^ He could have right-clicked My Computer ...