2.3. Getting an A+
In this chapter, I discuss general skills that will make you an effective troubleshooter, as well as how you present yourself to and treat the clients that you deal with. The following points are covered:
Create a list of possible problems based on the information that is provided to you, and then follow that up with testing to locate the true cause.
When troubleshooting problems, work through systems sequentially from general to specific or from beginning of a system to its end. That way, you won't miss items that may be involved in the solution.
Back up user or system files and any configuration files or settings that may be lost or changed during troubleshooting.
Document issues, solutions, and any other items that are important.
Follow basic principles for respecting other people, which will answer most exam questions related to professionalism and communications.
Get CompTIA A+® Certification All-In-One For Dummies®, 2nd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
