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CompTIA A+ Certification Study Guide, Eighth Edition (Exams 220-801 & 220-802)

Book Description

This classroom-proven study guide is updated for the new 2012 CompTIA A+ exams and recognized as CompTIA Approved Quality Content. CompTIA A+ Certification Study Guide, Eighth Edition offers 100% coverage of the objectives for Exams 220-801 and 220-802, woven into an integrated study system based on proven pedagogy. Series features reinforce and teach practical skills: step-by-step exercises; exam watch and on-the-job elements; and chapter self-tests. The CD-ROM includes four practice exams, two for each exam, that mirror the multiple-choice portion of the actual exams in content, format, and difficulty, as well as video training from the authors, a segment of LearnKey’s online multimedia training, and an Adobe Digital Edition free eBook download (subject to Adobe’s system requirements). Complete coverage of Exams 220-801 and 220-802: Operational procedures; Operating system fundamentals; Personal computer components—mother boards and processors; Personal computer components— storage, memory, and adapters; Power supplies, cooling systems, and peripherals; The custom PC; Installing and upgrading PC components; Installing and configuring laptops; Installing, configuring, and upgrading Windows; Disk and file management; Troubleshooting, repair and maintenance of PCs; Troubleshooting and preventive maintenance for laptops; Troubleshooting and preventive maintenance for Windows; Network basics; Installing a small office/home office (SOHO) network; Troubleshooting networks; Computer security fundamentals; Implementing and troubleshooting security; Configuring networking for Windows clients; Windows client virtualization; Supporting mobile devices; Using and supporting printers.

Table of Contents

  1. Cover 
  2. Title Page
  3. Copyright Page
  4. About the Authors
  5. CompTIA Approved Quality Content
  6. Contents at a Glance
  7. Contents 
  8. Preface
  9. Acknowledgments
  10. Introduction
  11. 1: Operational Procedures
    1. Workplace Safety and Safe Equipment Handling
      1. Cable Management
      2. Using Appropriate Tools
      3. Fire Safety
      4. Lifting and Moving Equipment
      5. Exercise 1-1: Research Lifting Guidelines
      6. Hot Components
      7. Electrical Safety
      8. Electrostatic Discharge (ESD)
      9. Exercise 1-2: ESD-Proofing Your Workspace
      10. Electromagnetic Interference (EMI)
      11. Working Safely with Power Supplies
      12. Display Devices
      13. Printers
      14. Compressed Air
    2. Environmental Concerns for IT Professionals
      1. Working in a Harsh Environment
      2. Disposing of Computing Waste
      3. Exercise 1-3: Researching Recycling Centers
    3. Professionalism and Proper Communication
      1. Professionalism
    4. Dealing with Prohibited Content and Prohibited Activities
      1. Defining Prohibited Content and Behavior
      2. Policies Concerning Prohibited Content and Behavior
      3. Responding to the Discovery of Prohibited Content and/or Behavior
    5. Two-Minute Drill
    6. Q&A: Self Test
      1. Self Test Answers
  12. 2: Operating System Fundamentals
    1. Introduction to Windows Operating Systems
      1. The Purpose of Operating Systems
      2. The Many Flavors of Windows
      3. Exercise 2-1: Viewing the Windows Version, Edition, and Service Pack Information
      4. Microsoft Support Lifecycle
    2. Considerations for Installing or Upgrading Windows
      1. System Requirements
      2. Application and Hardware Compatibility
      3. Exercise 2-2: Running Upgrade Advisor
      4. Running Old Applications in Windows
      5. Clean Install versus an Upgrade
      6. Upgrade Paths
      7. Migrating Data and Settings
    3. The Windows User Interface
      1. The Windows Desktop
      2. Security Tools
    4. Two-Minute Drill
    5. Q&A: Self Test
      1. Self Test Answers
  13. 3: Personal Computer Components—Motherboards and Processors
    1. The Hardware Toolkit
      1. Exercise 3-1: What’s in Your Toolkit?
    2. Motherboard Form Factors and Components
      1. Sizes/Form Factors
      2. Exercise 3-2: Compare Motherboards
      3. Motherboard Components
    3. CPUs
      1. CPU Purposes
      2. CPU Technologies and Characteristics
      3. Manufacturers and Models
      4. Cooling Systems
      5. Exercise 3-3: Check Out Your Cooling System
    4. Configuring a Motherboard
      1. Hardware Configuration
      2. Understanding BIOS
      3. CMOS
      4. BIOS Configuration
      5. Exercise 3-4: Viewing the BIOS Settings
      6. Installing Motherboard Drivers
      7. Replacing or Upgrading BIOS
      8. BIOS-based Diagnostics and Monitoring
    5. The PC Case
      1. Purpose and Features
      2. Case Form Factors
      3. Case Categories
      4. Case Sizes
      5. All-in-Ones: The Anti-Case
    6. Two-Minute Drill
    7. Q&A: Self Test
      1. Self Test Answers
  14. 4: Personal Computer Components—Memory, Adapters, and Storage
    1. Memory
      1. From Bits to Exabytes
      2. Hertz to Gigahertz
      3. Overview of RAM and ROM
      4. Features and Configurations of RAM Chips and Modules
      5. RAM Compatibility
    2. Expansion Cards and Built-in Adapters
      1. Video Adapter
      2. Multimedia Adapters
      3. I/O Adapters
      4. Exercise 4-1: Research USB Connectors
      5. Communication Adapters
      6. Riser Cards
      7. Exercise 4-2: View Adapter Cards in Device Manager
    3. Storage Devices and Interfaces
      1. Drive Interfaces
      2. Mass Storage Devices
      3. Exercise 4-3: Identify Your Storage Devices
    4. Two-Minute Drill
    5. Q&A: Self Test
      1. Self Test Answers
  15. 5: Power Supplies, Display Devices, and Peripherals
    1. Power Supplies
      1. Electrical Terminology
      2. Exercise 5-1: Check Out the Wattage on PCs and Other Devices
      3. Fans
      4. AC Adapters
      5. Power Supply Form Factors and Connectors
      6. Connecting Power to Peripherals
      7. Energy Efficiency
      8. Removing a Power Supply/Installing a Power Supply
      9. Exercise 5-2: Replacing a Power Supply
    2. Video Adapters and Displays
      1. Analog vs. Digital
      2. Video Adapters
      3. Multiple Displays
      4. Multiple Video Adapters for One Monitor
      5. Display Types
      6. Display Settings
      7. Exercise 5-3: Check Out the Color Quality Setting in Windows
    3. Installing and Configuring Peripheral Devices
      1. Installing Displays
      2. Selecting Input Devices
      3. Multimedia
      4. Biometric Devices
      5. KVM Switches
      6. Installing USB Devices
    4. Two-Minute Drill
    5. Q&A: Self Test
      1. Self Test Answers
  16. 6: Installing and Upgrading PC Components
    1. Selecting Components for Custom PCs
      1. Graphics/CAD/CAM Design Workstation
      2. Audio/Video Editing Workstation
      3. Virtualization Workstation
      4. Gaming PC
      5. Home Theater PC
      6. Standard Thick Client
      7. Thin Client
      8. Home Server PC
    2. Installing and Upgrading Motherboards and Onboard Components
      1. Replacing a Motherboard
      2. Installing a Motherboard
      3. Exercise 6-1: Removing an Old Motherboard
      4. Exercise 6-2: Properly Handling and Installing a Motherboard
      5. Upgrading a CPU
      6. Exercise 6-3: Removing a PGA Processor from a ZIF Socket
      7. Exercise 6-4: Removing a Processor from an LGA Socket
      8. Exercise 6-5: Installing a Processor in an Empty LGA Socket
      9. Removing and Installing Cooling Systems
      10. Optimizing a System with RAM
      11. Exercise 6-6: Running a Memory Scanner
      12. Installing and Removing Memory
      13. Exercise 6-7: Installing and Removing a DIMM Module
    3. Installing Adapter Cards
      1. Removing an Adapter Card
      2. Exercise 6-8: Removing an Adapter Card
      3. Installing and Configuring an Adapter Card
      4. Exercise 6-9: Installing an Adapter Card
    4. Installing Storage Devices
      1. Removing an Internal Storage Device
      2. Exercise 6-10: Removing a Drive
      3. Installing Drives on PATA Channels
      4. Exercise 6-11: Choosing a Master
      5. Installing Optical Drives
      6. Installing Solid-State Storage
      7. Installing Drives on SATA Channels
      8. Exercise 6-12: Installing a SATA Drive
      9. Installing RAID Arrays
      10. Installing Internal Floppy Disk Drives
      11. Installing and Configuring SCSI Devices
      12. Removing and Installing an External Storage Device
      13. Preparing a Storage Device for Use
    5. Two-Minute Drill
    6. Q&A: Self Test
      1. Self Test Answers
  17. 7: Installing and Configuring Laptops
    1. Installing and Upgrading Laptops
      1. What Is a Laptop?
      2. Opening a Laptop Case
      3. Laptop Components
      4. Exercise 7-1: Installing SODIMM Memory
    2. Power Options
      1. Power Management Standards
      2. Configuring Power Management in Windows
      3. Exercise 7-2: Exploring Power Options on a Laptop
    3. Two-Minute Drill
    4. Q&A: Self Test
      1. Self Test Answers
  18. 8: Client-Side Virtualization
    1. Introduction to Virtualization
      1. Purposes of Virtualization
      2. Server-Side Virtualization vs. Client-Side Virtualization
      3. Types of Client-Side Virtualization
    2. Implementing Client-Side Desktop Virtualization
      1. Hypervisors
      2. Implementing Desktop Virtualization
      3. Exercise 8-1: Testing a Computer for HAV Support
      4. Exercise 8-2: Installing Microsoft Virtual PC 2007
      5. Exercise 8-3: Installing Windows XP Mode and Windows Virtual PC
      6. Exercise 8-4: Installing Oracle VirtualBox on a Windows 7 Host
    3. Two-Minute Drill
    4. Q&A: Self Test
      1. Self Test Answers
  19. 9: Upgrading, Installing, and Configuring Windows
    1. Upgrading Windows
      1. Why Upgrade?
      2. Pre-Upgrade Tasks
      3. Running an Upgrade from Older Versions to Newer Versions
      4. Windows Anytime Upgrade
    2. Installing Windows
      1. Preparing to Install Windows
      2. Selecting Boot Media and Methods
      3. Over-the-Network Installation
      4. Installing from a Recovery Disc
      5. Installing from a Factory Recovery Partition
      6. Attended Clean Windows Installation
      7. Exercise 9-1: Installing Windows 7
      8. Unattended Installation
    3. Configuring Windows
      1. Network Configuration
      2. Registration and Activation
      3. Updating Windows
      4. Installing Applications and Additional Windows Components
      5. Migrating Data
      6. Installing New Devices
      7. Optimizing Windows
      8. Exercise 9-2: Viewing the Virtual Memory Settings
      9. Exercise 9-3: Enabling ReadyBoost for a Flash Drive
    4. Two-Minute Drill
    5. Q&A: Self Test
      1. Self Test Answers
  20. 10: Disk and File Management
    1. Disk Management
      1. Managing Disks
      2. Exercise 10-1: Viewing the Disk Storage Type
      3. Disk Management at the Command Prompt
    2. Understanding Windows Startup
      1. Windows Startup Phases
      2. Windows Startup File Locations
      3. System Startup Settings
      4. Exercise 10-2: Viewing the Contents of BCD in Windows Vista, Windows 7, and Windows 8
    3. File Management
      1. File Systems
      2. Files
      3. Text Editors
      4. Organizing Files Using Folders
      5. Exercise 10-3: Managing Files and Folders
      6. File Management at the Command Prompt
      7. Exercise 10-4: Managing Directories and Files at the Command Prompt
      8. Windows Utilities
      9. Exercise 10-5: Using the DEFRAG command
    4. Two-Minute Drill
    5. Q&A: Self Test
      1. Self Test Answers
  21. 11: Troubleshooting, Repair, and Maintenance of PCs
    1. Preparing for Troubleshooting
      1. Protecting Systems and Gathering Tools
      2. Troubleshooting Theory
      3. Exercise 11-1: Troubleshooting with Device Manager
      4. Training
    2. Troubleshooting Motherboards, RAM, CPUs, and Power
      1. Procedures
      2. General Symptoms
      3. Troubleshooting Motherboard Problems
      4. Exercise 11-2: Replacing the CMOS Battery
      5. Troubleshooting RAM Problems
      6. Troubleshooting CPUs
      7. Troubleshooting Power Supplies
      8. Cooling Systems
    3. Troubleshooting Storage Devices
      1. Hard Disk Drives
      2. Exercise 11-3: Troubleshooting a Drive Failure
      3. Solid-state Storage Devices
      4. Removable Storage
      5. External Storage
      6. SCSI Devices
      7. Adapter Cards
      8. Thermally Sensitive Devices
    4. Troubleshooting I/O Devices
      1. Troubleshooting Video
      2. Troubleshooting Nonvideo I/O Devices
      3. Input Devices
    5. Preventive Maintenance Techniques
      1. Visual and Aural Inspection
      2. Driver and Firmware Updates
      3. Maintenance and Cleaning of Computer Components
    6. Two-Minute Drill
    7. Q&A: Self Test
      1. Self Test Answers
  22. 12: Troubleshooting and Preventive Maintenance for Laptops
    1. Troubleshooting Laptops
      1. Power Problems
      2. Exercise 12-1: Using a Multimeter to Test an AC Adapter
      3. Other Startup Problems
      4. Video Symptoms and Possible Causes and Solutions
      5. Input Devices
      6. Wireless Problems
    2. Preventive Maintenance for Laptops
      1. Transporting and Shipping a Laptop
      2. Cooling Issues
      3. Hardware and Video Cleaning Materials
    3. Two-Minute Drill
    4. Q&A: Self Test
      1. Self Test Answers
  23. 13: Troubleshooting and Preventive Maintenance for Windows
    1. Overview of Troubleshooting Software Problems
      1. The Quick Fixes: Rebooting, Uninstalling, and Reinstalling
      2. Pinpointing the Problem Application
      3. Minimum Requirements
    2. Windows Troubleshooting Tools
      1. Troubleshooting Tools for Windows Vista and Newer Versions
      2. System Information (MSINFO32.EXE)
      3. The Registry
      4. The Microsoft Management Console (MMC)
      5. REGSVR32
      6. Data Sources
      7. Task Manager
      8. System Configuration Utility (MSCONFIG.EXE)
      9. Windows Memory Diagnostic
      10. Troubleshooting with Modified Startups
      11. Exercise 13-1: Working in Safe Mode
      12. System Restore
      13. Shadow Copy
      14. Recovery Options
      15. DirectX Diagnostic Tool
    3. Symptoms and Solutions
      1. OS Instability Problems
      2. RAID Not Detected During Installation
      3. Troubleshooting Applications
      4. Common Error Messages
    4. Preventive Maintenance for Windows OSs
      1. Scheduled Backups
      2. Scheduled Check Disks
      3. Scheduled Disk Defragmentation
      4. Patch Management
    5. Two-Minute Drill
    6. Q&A: Self Test
      1. Self Test Answers
  24. 14: Network Basics
    1. Network Topologies, Classifications, and Performance
      1. Network Topologies
      2. Geographic Network Classifications and Technologies
      3. Exercise 14-1: Testing Broadband Speeds
      4. Bandwidth and Latency
    2. Network Software
      1. Network Roles
      2. Network Operating System
      3. Network Client
      4. TCP/IP
      5. Network Addressing
      6. Exercise 14-2: Viewing the Physical and IP Addresses of a NIC
      7. Common Ports
    3. Network Hardware
      1. Network Adapters
      2. Transmission Medium
      3. Devices for Connecting to LANs and the Internet
      4. Exercise 14-3: Identifying Network Hardware
      5. Other Network Devices
    4. Two-Minute Drill
    5. Q&A: Self Test
      1. Self Test Answers
  25. 15: Installing a Small Office/Home Office (SOHO) Network
    1. Installing and Configuring Networks
      1. Using Networking Tools
      2. Installing a NIC
      3. Exercise 15-1: Connecting an Ethernet Cable
      4. Creating a Wi-Fi Network
      5. Exercise 15-2: Configuring a WAP or Wireless Router
      6. IP Configuration
      7. Exercise 15-3: Manually Configuring IP Settings in Windows XP
      8. Exercise 15-4: Manually Configuring IP Settings in Windows Vista and Windows 7
      9. Configuring a WAN Connection
      10. Configuring Bluetooth
      11. Installing Basic VoIP
      12. Configuring Remote Desktop
      13. Configuring Remote Assistance
    2. Internet Concepts
      1. Internet Service Providers
      2. Internet Services and Protocols
      3. Web Servers
      4. Web Browsers
    3. Two-Minute Drill
    4. Q&A: Self Test
      1. Self Test Answers
  26. 16: Troubleshooting Networks
    1. Troubleshooting Common Network Problems
      1. Tools for Network Troubleshooting
      2. Connectivity Problems
      3. Exercise 16-1: Using TRACERT
      4. Resolving Insufficient Bandwidth
      5. Troubleshooting DNS Problems
      6. Exercise 16-2: Using NSLOOKUP to Troubleshoot DNS
      7. Troubleshooting WINS Problems
      8. Troubleshooting with Terminal Software
      9. Troubleshooting Modem Problems
    2. Preventive Maintenance for Networks
      1. Maintaining Equipment
      2. Securing and Protecting Network Cabling
    3. Two-Minute Drill
    4. Q&A: Self Test
      1. Self Test Answers
  27. 17: Computer Security Fundamentals
    1. Security Threats
      1. Computer Hardware Theft
      2. Disasters, Big and Small
      3. Threats to Individuals
      4. Malicious Software Attacks
      5. Exercise 17-1: Research Spam Statistics
      6. Grayware
      7. Methods for Gaining Access and Obtaining Information
      8. Exercise 17-2: What Is Your Phishing IQ?
    2. Defense Against Threats: Physical Security
      1. Lock Doors and Enforce Policies
      2. Preventing Piggybacking and Tailgating
      3. Badges
      4. Smart Card Authentication
      5. Biometric Authentication
      6. Securing Physical Access to Documents
    3. Two-Minute Drill
    4. Q&A: Self Test
      1. Self Test Answers
  28. 18: Implementing Digital Security
    1. Implementing Authentication for Digital Security
      1. Security Policies and Education
      2. Implementing Authentication Security
    2. Implementing a Defense Against Malware
      1. Self-education
      2. Network Access Control
      3. Protecting Windows Files and Programs
      4. User Account Control
      5. System Protection
      6. Software Firewalls
      7. Exercise 18-1: Configuring the Windows Firewall in Windows 7
      8. Antivirus
      9. Antispyware/Anti-adware
      10. Configuring Browser Security
      11. Implementing Security Suites
      12. Removing Malware
      13. Preventive Maintenance for Security
    3. Two-Minute Drill
    4. Q&A: Self Test
      1. Self Test Answers
  29. 19: Configuring and Troubleshooting Windows Clients
    1. Configuring Windows Clients for File and Printer Sharing
      1. HomeGroups
      2. Exercise 19-1: Creating a HomeGroup
      3. Workgroups
      4. Active Directory Domains
    2. Implementing Data Security
      1. NTFS Permissions
      2. Exercise 19-2: Viewing Folder Permissions in Windows
      3. Applying Share Permissions
      4. Exercise 19-3: Creating a Share and Modifying Share Permissions in Windows Vista/7
      5. Administrative Shares
      6. Connecting to a Shared Folder
      7. Applying NTFS File and Folder Encryption
      8. BitLocker
      9. Digital Data Wiping
      10. File Attributes
    3. Troubleshooting Security
      1. BIOS Password Problems
      2. Biometric Authentication Problems
      3. Forgotten Windows Password
      4. No Permissions on FAT32
      5. Encryption Issues
      6. Software Firewall Issues
      7. Wireless Access Point Compromised
    4. Two-Minute Drill
    5. Q&A: Self Test
      1. Self Test Answers
  30. 20: Supporting Mobile Devices
    1. Overview of Mobile Devices
      1. Smartphones and Tablets in Everyday Life
      2. Hardware Features
      3. Mobile Operating Systems
      4. Mobile Apps
    2. Configuring Mobile Devices
      1. Connecting to Wireless Networks
      2. Email Configuration
      3. Synchronization
    3. Securing Mobile Devices
      1. Today’s IT Challenge: BYOD
      2. Meeting the Challenge
    4. Two-Minute Drill
    5. Q&A: Self Test
      1. Self Test Answers
  31. 21: Using and Supporting Printers
    1. Printer Basics
      1. Windows Print Processing
      2. Printer Types and Technologies
      3. Paper-Feeding Technologies
      4. Printer Components
    2. Installing and Configuring Printers
      1. Printer Interfaces
      2. Installing a Printer
      3. Exercise 21-1: Installing a Non–Plug and Play Printer
      4. Testing a Printer for Compatibility
      5. Installing an All-in-One Printer
      6. Configuring a Printer
      7. Print Management
      8. Sharing a Printer
      9. Upgrades
      10. Optimizing Printer Performance
      11. Deleting a Printer
    3. Printer Maintenance
      1. Maintenance Tools
      2. Replacing Consumables
      3. Exercise 21-2: Adding Paper to an Upright Friction-Feed Tray
      4. Cleaning a Printer
      5. Replacing Print Heads
      6. Maintenance Kits and Page Counts
      7. Calibration
      8. Ensuring a Suitable Environment
    4. Troubleshooting Printers
      1. Printer Troubleshooting Tools
      2. Understanding Print Spooling for Troubleshooting
      3. Unable to Install a Printer
      4. Access Denied to an Installed Printer
      5. Non-Windows Clients Cannot Connect to a Shared Printer
      6. Paper Feed Problems
      7. Clearing a Paper Jam
      8. No Connectivity to Printer
      9. Unable to Install Printer 1126
      10. Printer Will Not Print
      11. Exercise 21-3: Restarting the Print Spooler Service
      12. Blank Pages
      13. Print Quality
      14. Printer Error Messages
    5. Two-Minute Drill
    6. Q&A: Self Test
      1. Self Test Answers
  32. Appendix A: About the Download
  33. Glossary
  34. Index