Table of Contents
CHAPTER 1 Introduction to Troubleshooting
The Six-Step A+ Troubleshooting Process
Step 2: Establish a Theory of Probable Cause (Question the Obvious)
Step 3: Test the Theory to Determine Cause
Step 4: Establish a Plan of Action to Resolve the Problem and Implement the Solution
Step 5: Verify Full System Functionality and, If Applicable, Implement Preventative Measures
Step 6: Document Findings, Actions, and Outcomes
Troubleshooting Examples and PC Tools
Troubleshooting Example 1—Basic: Display Issue
Troubleshooting Example 2—Intermediate: Power Issue
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