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CompTIA® A+ 220-801 and 220-802 Exam Cram, Sixth Edition by David L. Prowse

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Practice Exam 2: CompTIA A+ 220-802

The 100 multiple-choice questions provided here help you to determine how prepared you are for the actual exam and which topics you need to review further. Write down your answers on a separate sheet of paper so that you can take this exam again if necessary. Compare your answers against the answer key that follows this exam.

1. You are helping a customer with an Internet connectivity problem. The customer tells you that the computer cannot connect to a favorite website. After quickly analyzing the computer, you note that it cannot connect to any websites. What should you do next?

A. Identify the problem.

B. Establish a theory of probable cause.

C. Test your theory to determine cause.

D. Establish a ...

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