This chapter covers the following subjects:
• The Essential Parts of Any Computer—In this section, you learn the most important features of desktop and laptop computers and where to find more information.
• Hardware, Software, and Firmware—A computer is built from many hardware components, but without instructions in the form of software and firmware, it’s just a useless collection of parts. This section helps you understand how hardware, software, and firmware work together.
• Points of Failure—Computers contain many components. In this section you discover how component failures can affect a system.
• The CompTIA Six-Step Troubleshooting Process—Learn this process, apply it, and you’re well ...