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Comprehensive Intellectual Capital Management: Step-By-Step by John Morecroft

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Chapter 6. The U.S. Navy Knowledge Management System: A Case in Point [176]

If you ask Alex Bennet, former Deputy CIO for Enterprise Integration, about knowledge management, be prepared for a captivating answer. A pioneer in the area of knowledge management (KM) and one of its main champions in the Navy, Bennet believes KM is powerful enough to transform a whole organization, maybe even society as a whole. Advocating the need to cultivate oneself as an agent of change in one's environment, Bennet became one herself. As an agent for change, she worked on transforming the concepts of KM into comprehensible practices of relevant operational applications. How she accomplished this with the help of her team and other KM champions, in the Navy and other public agencies, is a case in point.

Bennet saw in KM the answer the Navy needed. The Navy has over 700,000 employees, including civilian and military personnel on active duty and reserve, some deployed all over the world. To be more accurate, the Navy is even bigger than that, with its diverse support networks including contractor organizations and other governmental, private, and academic organizations. Managing the knowledge of these diverse groups to support the Navy's mission of national defense seemed impossible initially—but not to Bennet, who met the challenge head on, realizing the need to integrate knowledge from the far corners of the Navy. A few years after the concept of KM was introduced, the Navy emerged as a global leader ...

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