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Complete Training Evaluation

Book Description

Complete Training Evaluation provides practitioner-friendly but academically robust guidance on how to evaluate all forms of learning and development.

Table of Contents

  1. List of figures
  2. List of tables
  3. Preface
  4. PART ONE
  5. THE STATE OF TRAINING EVALUATION
  6. 01  Introduction
  7. Summary of contents
  8. A quick word about whom this book is for and how to use it
  9. 02  The power of training evaluation
  10. What is the point of training evaluation?
  11. Why training evaluation matters
  12. Mind the gap – why training evaluation is not working
  13. Getting it right – complete evaluation
  14. Conclusion
  15. 03  The workplace, learning and performance
  16. Introduction
  17. All change
  18. Does training work?
  19. Complete evaluation
  20. A model of workplace learning
  21. Conclusion
  22. 04  Where are we now?
  23. Where do you start?
  24. Kirkpatrick
  25. How to use evaluation approaches
  26. Future trends
  27. Conclusions
  28. PART TWO
  29. GETTING READY
  30. 05  Barriers to evaluation and how to overcome them
  31. Introduction
  32. Overcoming barriers
  33. Conclusion
  34. 06  Planning an evaluation
  35. The evaluation process
  36. Ethics
  37. Conclusion
  38. 07  Surveys, peer review evaluation, observation and other ways to evaluate
  39. Introduction
  40. Questionnaires
  41. Using course data
  42. Diaries and learning logs
  43. Peer evaluation
  44. Observation
  45. Conclusion
  46. 08  Stakeholder evaluation
  47. The importance of stakeholders
  48. The most difficult evaluation ever
  49. Who are stakeholders?
  50. Gathering stakeholders’ views
  51. Conclusion: The benefits of a stakeholder approach
  52. PART THREE
  53. EVALUATION
  54. 09  Meaningful reaction measures: Moving beyond happy sheets
  55. The perfect evaluation
  56. The point of training – affective and utility reactions
  57. Meaningful reaction questions
  58. Conclusion
  59. 10  Rating scales: Measuring the effectiveness of training
  60. Introduction: Arrows, balloons and waterfalls
  61. Rating scales
  62. Willingness to pay
  63. Using images for evaluation
  64. Conclusion
  65. 11  ‘Can do, will do’ – the importance of self-efficacy
  66. The most important thing you need to know about training
  67. Why is self-efficacy important?
  68. Self-efficacy and evaluation
  69. Conclusion
  70. 12  Training transfer and retention: Making training stick
  71. As easy as riding a bike
  72. Evaluating training transfer
  73. More about transfer
  74. Conclusion
  75. 13  ‘What difference did the training make to you?’
  76. The importance of words
  77. Interviews
  78. Organizing and running an interview
  79. E-mail evaluation interviews
  80. Focus groups
  81. Analysing qualitative data
  82. Conclusion
  83. 14  Evaluating e-learning
  84. Introduction: The challenge of e-learning
  85. Evaluating e-learning readiness – employees and the organization
  86. Evaluating the e-learning experience
  87. How do you know that people have learnt?
  88. Measuring the impact of e-learning through e-evaluation
  89. Conclusion
  90. 15  Evaluating learning outcomes
  91. Introduction: Acquiring knowledge, skills and attitudes
  92. Different learning, different outcomes, different measures
  93. Assessing whether staff have assimilated new attitudes, values or behaviours
  94. Conclusion
  95. 16  Evaluating informal learning
  96. You learn all the time
  97. Expansive and restrictive learning organizations
  98. Auditing learning cultures
  99. Conclusion
  100. 17  Costs
  101. How much?
  102. ‘Fair and feasible’: Costing training
  103. What to cost
  104. Presenting costs
  105. Conclusion
  106. PART FOUR
  107. BRINGING IT TOGETHER
  108. 18  Presenting evaluation results
  109. Introduction: Developing a communications and reporting strategy
  110. Features of an effective communications and reporting strategy
  111. Written reports
  112. Metrics
  113. Publishing articles
  114. Conclusion
  115. 19  Complete evaluation checklist
  116. Checklist questions
  117. Conclusion
  118. 20  Bringing it all together
  119. Introduction
  120. Background
  121. Afterwards
  122. Conclusion
  123. 21  Boosting performance through complete evaluation
  124. Annex 1
  125. References
  126. Index