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Complete CompTIA A+ Guide to IT Hardware and Software, Seventh Edition

Book Description

 Master IT hardware and software installation, configuration, repair, maintenance, and troubleshooting and fully prepare for the CompTIA® A+ 220-901 and 220-902 exams.

This all-in-one textbook and lab manual is a real-world guide to learning how to connect, manage, and troubleshoot multiple devices in authentic IT scenarios. Thorough instruction built on the CompTIA A+ 220-901 and 220-902 exam objectives includes coverage of Linux, Mac, mobile, cloud, and expanded troubleshooting and security.

For realistic industry experience, the author also includes common legacy technologies still in the field along with non-certification topics like Windows 10 to make this textbook THE textbook to use for learning about today’s tools and technologies. In addition, dual emphasis on both tech and soft skills ensures you learn all you need to become a qualified, professional, and customer-friendly technician. Dozens of activities to help “flip” the classroom plus hundreds of labs included within the book provide an economical bonus–no need for a separate lab manual.

Learn more quickly and thoroughly with all these study and review tools:

  • Learning Objectives provide the goals for each chapter plus chapter opening lists of A+ Cert Exam Objectives ensure full coverage of these topics

  • Hundreds of photos, figures, and tables to help summarize and present information in a visual manner in an all-new full color design

  • Practical Tech Tips give real-world IT Tech Support knowledge

  • Soft Skills best practice advice and team-building activities in each chapter cover all the tools and skills you need to become a professional, customer-friendly technician in every category

  • Review Questions, including true/false, multiple choice, matching, fill-in-the-blank, and open-ended questions, assess your knowledge of the learning objectives

  • Hundreds of thought-provoking activities to apply and reinforce the chapter content and “flip” the classroom if you want

  • More than 140 Labs allow you to link theory to practical experience

  • Key Terms identify exam words and phrases associated with each topic

  • Detailed Glossary clearly defines every key term • Dozens of Critical Thinking Activities take you beyond the facts to complete comprehension of topics

  • Chapter Summary provides a recap of key concepts for studying

  • Certification Exam Tips provide insight into the certification exam and preparation process

  • Table of Contents

    1. About This E-Book
    2. Title Page
    3. Copyright Page
    4. Contents at a Glance
    5. Contents
    6. About the Author
    7. Dedication
    8. Acknowledgments
    9. Fotolia Image Credits
    10. We Want to Hear from You!
    11. Introduction
      1. What’s New in the Seventh Edition?
      2. Organization of the Text
      3. Features of This Book
      4. Key Terms
      5. Chapter Summary
      6. Companion Website
      7. CompTIA A+ Exam Objectives
    12. CompTIA®
      1. Becoming a CompTIA Certified IT Professional is Easy
      2. Why Get CompTIA Certified?
        1. Growing Demand
        2. Higher Salaries
        3. Verified Strengths
        4. Universal Skills
      3. Learn more: Certification.CompTIA.org/aplus
    13. Part I: CompTIA 220-901 Exam Focus
      1. 1. Intro to the World of IT
        1. Who Needs This Book?
        2. Technician Qualities
        3. Breaking into IT with the CompTIA A+ Certification
        4. Basic Skills for This Course
          1. Searching for Information on the Internet
          2. Capturing Files
          3. Creating a Text File
        5. Types of Computers
        6. Basic Computer Parts
        7. Mice and Keyboards
          1. Mouse and Keyboard Preventive Maintenance
          2. Keyboard/Mouse Troubleshooting
        8. 1s and 0s
        9. Safety Notes
        10. Chapter Summary
        11. Key Terms
        12. Review Questions
        13. Exercises
          1. Exercise 1.1 Identifying Tower Computer Parts
          2. Exercise 1.2 Identifying Computer Parts
        14. Activities
          1. Internet Discovery
          2. Soft Skills
          3. Critical Thinking Skills
        15. Labs
          1. Lab 1.1 Getting Started in Windows 7
          2. Lab 1.2 Getting Started in Windows 8
          3. Lab 1.3 Getting Started in Windows 10
          4. Lab 1.4 Using a Search Engine
          5. Lab 1.5 Screen Capture with Snipping Tool
          6. Lab 1.6 Creating a Text File
      2. 2. Connectivity
        1. Introduction to Connectivity
        2. External Connectivity
        3. Mouse and Keyboard Ports
        4. Video Ports
          1. Video Graphics Array (VGA)
          2. Digital Visual Interface (DVI)
          3. DisplayPort
          4. Thunderbolt
          5. High-Definition Multimedia Interface (HDMI)
          6. High-Bandwidth Digital Content (HDCP)
          7. Bayonet Neill-Concelman (BNC)
        5. USB Ports
          1. USB Versions
          2. USB Cables
          3. USB Connectors
          4. USB Hubs
          5. USB Converters
          6. Other USB Types
        6. Installing Extra USB Ports
        7. Audio Ports
        8. IEEE 1394 (FireWire) Ports
        9. eSATA Ports
        10. Network Ports
        11. Modem Ports
        12. Integrated Motherboard Ports
        13. Getting to Know Ports
        14. Wireless Connectivity for Input Devices
        15. Soft Skills—Use Appropriate Titles
        16. Chapter Summary
        17. Key Terms
        18. Review Questions
        19. Exercises
          1. Exercise 2.1 Computer Port Identification
          2. Exercise 2.2 More Computer Port Identification
          3. Exercise 2.3 Display Port Identification
        20. Activities
          1. Internet Discovery
          2. Soft Skills
          3. Critical Thinking Skills
        21. Labs
          1. Lab 2.1 Port Identification
          2. Lab 2.2 Device/Port Identification
      3. 3. On the Motherboard
        1. On the Motherboard Overview
        2. Processor Overview
        3. Processor Basics
          1. Buses
          2. ALUs
          3. Pipelines
        4. Speeding Up Processor Operations Overview
        5. Cache
        6. Clocking
        7. Threading Technology
        8. Connecting to the Processor
        9. Multi-Core Processors
        10. Graphics Processing Unit (GPU)
        11. Virtualization
        12. Intel Processors
        13. CPU Sockets
        14. AMD Processors
        15. Processor Cooling
        16. Installing a Processor
        17. Upgrading Processors
        18. Overclocking Processors
        19. Installing CPU Thermal Solutions
        20. Troubleshooting Processor Issues
        21. Expansion Slots
        22. PCI (Peripheral Component Interconnect)
        23. AGP (Accelerated Graphics Port)
        24. PCIe (Peripheral Component Interconnect Express)
        25. Chipsets
        26. Types of Motherboards
        27. Upgrading and Replacing Motherboards
        28. Motherboard Troubleshooting
        29. Soft Skills—Active Listening
        30. Chapter Summary
        31. Key Terms
        32. Review Questions
        33. Exercises
          1. Exercise 3.1 ATX Motherboard Parts Identification Exercise
          2. Exercise 3.2 Motherboard Analysis
        34. Activities
          1. Internet Discovery
          2. Soft Skills
          3. Critical Thinking Skills
        35. Labs
          1. Lab 3.1 Using Windows to Discover Processor Information
          2. Lab 3.2 Processor Speed, Processor Socket, and Ports
      4. 4. Introduction to Configuration
        1. Configuration Overview
        2. BIOS Overview
        3. The Setup Program
        4. Flash BIOS
          1. UEFI
        5. UEFI/BIOS Configuration Settings
        6. CMOS Memory
        7. Motherboard Battery
        8. Flashing the BIOS
        9. Clearing CMOS
        10. Other Configuration Parameters
        11. IRQ
        12. PCI/PCIe Interrupts
        13. I/O (Input/Output) Addresses
        14. Memory Addresses
        15. Hardware Configuration Overview
          1. Installing Drivers
        16. Installing a USB Device
          1. Installing/Configuring USB Cards
        17. Installing/Configuring FireWire Cards
        18. Troubleshooting Configurations
          1. Troubleshooting USB
          2. IEEE 1394 Troubleshooting
        19. Soft Skills—A Good Technician Quality: One Thing at a Time
        20. Chapter Summary
        21. Key Terms
        22. Review Questions
        23. Activities
          1. Internet Discovery
          2. Soft Skills
          3. Critical Thinking Skills
        24. Labs
          1. Lab 4.1 Configuration Method Exercise and Review
          2. Lab 4.2 Examining BIOS options
          3. Lab 4.3 Accessing BIOS/UEFI through Windows 8 or 10
          4. Lab 4.4 System Resource Configuration through the Setup Program
          5. Lab 4.5 Examining System Resources by Using Windows
          6. Lab 4.6 Device Drivers
      5. 5. Disassembly and Power
        1. Disassembly Overview
        2. Electrostatic Discharge (ESD)
        3. Electromagnetic Interference (EMI)
        4. Tools
        5. Disassembly
          1. Step 1. Remove Power and External Cables
          2. Step 2. Open the Case
          3. Step 3. Remove Internal Cables and Connectors
          4. Step 4. Remove Adapters
          5. Step 5. Remove Storage Devices
          6. Step 6. Remove Motherboard
          7. All-in-One Computers
        6. Reassembly
        7. Preventive Maintenance
        8. Basic Electronics Overview
        9. Electronics: Terminology
        10. Power Supply Overview
        11. Power Supply Form Factors
        12. Purposes of a Power Supply
        13. Advanced Configuration and Power Interface (ACPI)
        14. Replacing or Upgrading a Power Supply
        15. Choosing a Power Supply
        16. Adverse Power Conditions
        17. Adverse Power Protection
        18. Surge Protectors
        19. Line Conditioners
        20. Battery Backup
          1. UPSes
          2. Standby Power Supply (SPS)
          3. Comparison of UPS and SPS
        21. Phone Line Isolator
        22. Symptoms of Power Supply Problems
        23. Power Supply Voltages
        24. Solving Power Supply Problems
        25. Soft Skills—Written Communications Skills
        26. Chapter Summary
        27. Key Terms
        28. Review Questions
        29. Exercises
          1. Exercise 5.1 Identify power supply connectors
          2. Exercise 5.2 Recognizing Computer Replacement Parts
        30. Activities
          1. Internet Discovery
          2. Soft Skills
          3. Critical Thinking Skills
        31. Labs
          1. Lab 5.1 Performing Maintenance on an Anti-static Wrist Strap
          2. Lab 5.2 Computer Disassembly/Reassembly
          3. Lab 5.3 Amps and Wattage
          4. Lab 5.4 Continuity Check
          5. Lab 5.5 Pin-Out Diagramming
          6. Lab 5.6 Fuse Check
          7. Lab 5.7 Using a Multimeter
          8. Lab 5.8 Wall Outlet and Power Cord AC Voltage Check
          9. Lab 5.9 Device DC Voltage Check
          10. Lab 5.10 Windows Vista/7 Power Options
          11. Lab 5.11 Windows 8/10 Power Options
      6. 6. Memory
        1. Memory Overview
        2. Memory Physical Packaging
        3. Planning the Memory Installation
          1. Planning the Memory Installation—Memory Module Types
          2. Planning the Memory Installation—Memory Features
          3. Planning for Memory—Amount of Memory to Install
          4. Planning for Memory—How Many of Each Memory Type?
          5. Planning for Memory—Researching and Buying Memory
        4. Installing Memory Overview
        5. Removing/Installing Memory
        6. Adding More Cache/RAM
        7. Windows Disk Caching
        8. Monitoring Memory Usage under Windows
        9. Older Applications under Windows
        10. Troubleshooting Memory Problems
        11. Flash Memory
        12. Soft Skills—Teamwork
        13. Chapter Summary
        14. Key Terms
        15. Review Questions
        16. Exercises
          1. Exercise 6.1 Configuring Memory on Paper
          2. Exercise 6.2 Configuring Memory on Paper
          3. Exercise 6.3 Configuring Memory on Paper
          4. Exercise 6.4 Configuring Memory on Paper
        17. Activities
          1. Internet Discovery
          2. Soft Skills
          3. Critical Thinking Skills
        18. Labs
          1. Lab 6.1 Examining Memory Resources Using Device Manager in Windows 7/8
          2. Lab 6.2 Examining Memory Resources Using Device Manager in Windows 10
          3. Lab 6.3 Using the System Information Tool in Windows 7 to View Memory
          4. Lab 6.4 Using the System Information Tool in Windows 8/10 to View Memory
          5. Lab 6.5 Using Windows 7 Task Manager to View Memory
          6. Lab 6.6 Using Windows 8/10 Task Manager to View Memory
      7. 7. Storage Devices
        1. Storage Devices Overview
        2. Hard Drive Overview
        3. Magnetic Hard Drive Geometry
        4. Solid State Drive (SSD) Overview
        5. Hard Drive Interfaces Overview
        6. Integrated Drive Electronics (IDE)
        7. Storage Device Configuration Overview
        8. PATA Physical Installation
        9. SATA Physical Installation
        10. SSD Physical Installation
        11. System BIOS/UEFI Configuration for Hard Drives
        12. Hard Drive Preparation Overview
        13. Partitioning
        14. How Drive Letters Are Assigned
        15. High-Level Formatting
        16. Windows Disk Management
        17. Fault Tolerance
        18. Removable Drive Storage
        19. Windows Storage Spaces
        20. Disk Caching/Virtual Memory
        21. Troubleshooting Storage Devices Overview
        22. Slow Performance
        23. Troubleshooting New Storage Device Installation
        24. Troubleshooting Previously Installed Storage Devices
        25. RAID Issues
        26. SSD Issues
        27. Soft Skills—Phone Skills
        28. Chapter Summary
        29. Key Terms
        30. Review Questions
        31. Exercises
          1. Exercise 7.1 Configuring a PATA IDE Hard Drive on Paper
          2. Exercise 7.2 Configuring a SATA Hard Drive on Paper
        32. Activities
          1. Internet Discovery
          2. Soft Skills
          3. Critical Thinking Skills
        33. Labs
          1. Lab 7.1 Installing a Second PATA Hard Drive and Creating Two Volumes
          2. Lab 7.2 Installing a Second SATA Hard Drive and Creating Two Volumes
          3. Lab 7.3 Installing an External Hard Drive and Creating Two Volumes
          4. Lab 7.4 Installing a PATA/SATA Hard Drive with the Windows 7/8/10 Disk Management Tool, diskpart, and convert
          5. Lab 7.5 Striping and Spanning Using Windows
          6. Lab 7.6 Windows Vista Hard Disk Tools
          7. Lab 7.7 Windows 7 Hard Disk Tools
          8. Lab 7.8 Windows 8/10 Hard Disk Tools
          9. Lab 7.9 Windows 8/10 Storage Spaces
      8. 8. Multimedia Devices
        1. Multimedia Overview
        2. Optical Disk Drive Overview
        3. Optical Drive Features
        4. Optical Drive Interfaces and Connections
        5. Optical Drive Installation
        6. Troubleshooting Optical Drive Issues
        7. Preventive Maintenance for ODDs and Discs
        8. Introduction to Audio
        9. Theory of Sound Card Operation
        10. Installing Sound Cards
        11. Sound Cards Using Windows
        12. Speakers
        13. Troubleshooting Sound Problems
        14. Scanners
        15. Video Recording
        16. Installing and Configuring Other Peripheral Devices
          1. Barcode Scanners
          2. Biometric Devices
          3. Game Pad, Joystick, and Motion Sensors
          4. Digitizers
          5. Smart Card Readers
        17. Soft Skills—Attitude
        18. Chapter Summary
        19. Key Terms
        20. Review Questions
        21. Exercise
          1. Exercise 8.1 Multimedia Device Research
        22. Activities
          1. Internet Discovery
          2. Soft Skills
          3. Critical Thinking Skills
        23. Labs
          1. Lab 8.1 Sound and Optical Drives in Windows
          2. Lab 8.2 Optical Drive Installation Lab
          3. Lab 8.3 DirectX Diagnostics in Windows 7, 8, or 10
          4. Lab 8.4 Installing a Sound Card and Speakers in Windows 7, 8, or 10
          5. Lab 8.5 Installing a USB Scanner
          6. Lab 8.6 Changing the Drive Letter of an Optical Drive Using the Disk Management and diskpart Utility
      9. 9. Video Technologies
        1. Video Overview
        2. Types of Video Output Devices
          1. Touch Screens
        3. Video Terminology and Theory
        4. LCD
        5. Video Ports and Cables
        6. Smart TV and Set Top Box Configuration
        7. Multiple Displays
        8. KVMs
        9. Projectors
        10. Display Preventive Maintenance
        11. Monitor Energy Efficiency
        12. Privacy
        13. Video Adapters
        14. Specialized Video Cards
        15. Video Memory
        16. Installing a Video Adapter
        17. Troubleshooting Video
        18. Soft Skills—Change Perspective When Troubleshooting
        19. Chapter Summary
        20. Key Terms
        21. Review Questions
        22. Exercises
          1. Exercise 9.1 Video Memory
        23. Activities
          1. Internet Discovery
          2. Soft Skills
          3. Critical Thinking Skills
        24. Labs
          1. Lab 9.1 Exploring Video in Windows 7
          2. Lab 9.2 Exploring Video in Windows 8
          3. Lab 9.3 Exploring Video in Windows 10
          4. Lab 9.4 Configuring a Second Monitor Attached to a Vista PC
          5. Lab 9.5 Configuring a Second Monitor Attached to a Windows 7 PC
          6. Lab 9.6 Configuring a Second Monitor Attached to a Windows 8/10 PC
          7. Lab 9.7 Determining the Minimum Video Memory Installed on a Vista PC
          8. Lab 9.8 Exploring Video Memory on a Windows 7, 8, or 10 Computer
          9. Lab 9.9 Using DirectX Diagnostics to Explore Video
      10. 10. Printers
        1. Printers Overview
        2. Printer Ports
        3. Categories of Printers
        4. Impact Printers
        5. Inkjet Printers
        6. Laser Printers
        7. Thermal Printers
        8. 3-D Printers
        9. Paper
        10. Virtual Printing
        11. Refilling Cartridges, Re-inking Ribbons, and Recycling Cartridges
        12. Upgrading Printers
        13. Printer Maintenance
          1. Impact Printer Maintenance
          2. Inkjet Printer Maintenance
          3. Laser Printer Maintenance
          4. Thermal Printer Maintenance
          5. Printer Maintenance Conclusion
        14. USB Printer Installation
        15. Installing a Local Printer
        16. Printers in the Windows Environment
        17. Printing Device Sharing
          1. Sharing Through Windows
          2. Wireless Printers
          3. Print Servers
          4. Accessing a Network, Wireless, or Bluetooth Printer
        18. Cloud Printing
          1. Printing Data Privacy
        19. General Printer Troubleshooting
        20. USB-Attached Printer Troubleshooting
        21. Windows Printer Troubleshooting
        22. Impact Printer Troubleshooting
        23. Inkjet Printer Troubleshooting
        24. Laser Printer Troubleshooting
        25. Soft Skills—Work Ethics
        26. Chapter Summary
        27. Key Terms
        28. Review Questions
        29. Exercises
          1. Exercise10.1 Research a Local Printer
        30. Activities
          1. Internet Discovery
          2. Soft Skills
          3. Critical Thinking Skills
        31. Labs
          1. Lab 10.1 Installing a Generic/Text-Only Print Driver on a Windows Vista, 7, 8, or 10 Computer
          2. Lab 10.2 Installing a Local Printer on a Windows Vista/7/8/10 Computer
          3. Lab 10.3 Explore a Windows Vista, 7, 8, or 10 Printer
      11. 11. Mobile Devices
        1. Mobile Device Overview
          1. Mobile Operating System Basics and Features
          2. Mobile Storage
          3. Mobile Wearable Technology Devices
          4. Mobile Accessories
        2. Using Mobile Devices
          1. Interacting with a Mobile Operating System
        3. Cell Phones
          1. IMEI and IMSI
          2. PRI and PRL Updates
          3. Baseband Updates and Radio Firmware
        4. Mobile Apps
          1. Common Apps and Features
          2. Obtaining, Installing, and Removing Apps
        5. Mobile Device Wired Connectivity
          1. Mobile USB and Lightning Ports
        6. Mobile Device Wireless Connectivity
          1. Bluetooth
          2. IEEE 802.11 Wireless
          3. Airplane Mode
          4. Hotspot/Tethering
          5. Near Field Communication (NFC)
          6. Infrared
          7. Cellular Data
          8. VPN
        7. Mobile Device Email Configuration
        8. Mobile Device Synchronization and Backup
          1. Synchronization Methods
          2. Synchronization Connection Types
          3. Synchronization on Android Devices
          4. Synchronization on iOS Devices
          5. Back Up and Restore Overview
        9. Other Mobile Software Tools
          1. Mobile Device Management
          2. Mobile Antimalware
          3. App Scanner
          4. Wi-Fi Analyzer
          5. Cell Tower Analyzer
        10. Laptops Overview
        11. Laptop Hardware
          1. External Laptop Devices
          2. Other Laptop Expansion Options
        12. Laptop Power
          1. Laptop Battery Removal
          2. Getting the Most from Your Laptop Battery
        13. Laptop Repairs Overview
        14. Laptop System Board/Processor Replacement
        15. Laptop Keyboards/Touchpad
        16. Laptop Memory
          1. Planning the Laptop Memory Upgrade
          2. Laptop Memory Removal/Installation
        17. Laptop Storage
          1. Internal Drives
          2. External Drives
          3. Hard Drive Replacement
          4. Hard Drive Upgrade to SSD
          5. Optical Drive Replacement
        18. Laptop Wireless Card Replacement
        19. Laptop DC Jack Replacement
        20. Mobile Device Sound
        21. Laptop Display
        22. Mobile Device Security
          1. Failed Login Attempts or Unauthorized Account Access
          2. Unauthorized Location Tracking
          3. Leaked Personal Files or Data
          4. Unauthorized Camera/Microphone Activation
          5. Data Transmission Over Limit
          6. Unauthorized Root Access
        23. Mobile Device Travel and Storage
        24. Mobile Device Troubleshooting Overview
          1. Hard and Soft Resets
        25. Mobile Device App Concerns
          1. Apps Not Installing
          2. Apps Not Loading
          3. Unable to Decrypt Email
        26. Mobile Device Keyboard/Trackpad Issues
          1. Keyboard Issues
          2. Trackpad Issues
        27. Mobile Device Display Issues
          1. Dim Display, No Display, or Flickering Display
          2. Touch Screen Does Not Respond or Is Inaccurate
          3. Slow Performance
        28. Mobile Device Power Issues
          1. Extremely Short Battery Life
          2. Battery Not Charging
          3. No Power or Frozen System
          4. Overheating—Warm/Hot to the Touch
        29. Mobile Device Sound Issues
          1. Mobile Device Network Issues
          2. Wi-Fi Issues
          3. GPS Issues
          4. Bluetooth Issues
        30. Soft Skills—A Word about Appearance
        31. Chapter Summary
        32. Key Terms
        33. Review Questions
        34. Exercises
          1. Exercise 11.1 Identifying Laptop Parts
          2. Exercise 11.2 Common Laptop Keys
        35. Activities
          1. Internet Discovery
          2. Soft Skills
          3. Critical Thinking Skills
        36. Labs
          1. Lab 11.1 Backing Up an iOS Device to a PC or Mac Using iTunes
          2. Lab 11.2 Determining Memory Resources in an iOS-Based Device
          3. Lab 11.3 Determining Memory Resources in an Android-Based Device
          4. Lab 11.4 Managing Files on a Mobile Device
          5. Lab 11.5 Connecting a Mobile Device to a Wi-Fi network
      12. 12. Computer Design and Troubleshooting Review
        1. Design Overview
        2. Computer System Design
          1. CAD/CAM and Graphics Design Workstations
          2. Gaming PCs
          3. Audio/Video Editing Workstations
          4. Virtualization Workstations
          5. Thin Client Workstations
          6. Thick Client Workstations
          7. Home Theater PCs
          8. Home Servers
          9. Industrial Computers
          10. Mobile Computers
        3. Motherboard and Associated Component Design
        4. Power Supply and Case Design
        5. Storage Subsystem Design
        6. Audio Subsystem Design
        7. Display Subsystem Design
        8. Mobility Design
        9. Troubleshooting Overview
        10. Identify the Problem
        11. Establish a Theory of Probable Cause
          1. The Boot Process
          2. POST Codes
          3. Other Diagnostics
          4. Hardware Errors
          5. Intermittent Device Failure
          6. Software Errors
        12. Test the Theory to Determine Cause
        13. Establish a Plan of Action and Implement the Solution
        14. Verify Full System Functionality and Implement Preventive Measures
        15. Document Findings, Actions, and Outcomes and Provide Feedback
        16. Sample Troubleshooting Flowcharts
        17. Soft Skills—Dealing with Irate Customers
        18. Chapter Summary
        19. Key Terms
        20. Review Questions
        21. Exercises
          1. Exercise 12.1 Computer System Design
          2. Exercise 12.2 Design Components
          3. Exercise 12.3 Subsystem Design Components
        22. Activities
          1. Internet Discovery
          2. Soft Skills
          3. Critical Thinking Skills
        23. Labs
          1. Lab 12.1 Logical Troubleshooting
      13. 13. Internet Connectivity
        1. Internet Connectivity Overview
        2. Modems Overview
        3. Serial Communication Overview
        4. How to Configure Traditional Serial Devices
        5. 56Kb/s Modems
        6. Fax Modems
        7. Digital Modems and ISDN
        8. VoIP
        9. Cable Modems
          1. Fiber Networks
          2. Cable Mode Transmissions
        10. xDSL Modems
        11. Troubleshooting Cable and DSL Modems
        12. Satellite Modems
        13. Modem Preventive Maintenance
        14. Mobile Connectivity
          1. WiMAX
        15. Web Browsers
          1. Internet Options General Tab
          2. Internet Options Security Tab
          3. Internet Options Privacy Tab
          4. Internet Options Content Tab
          5. Internet Options Connections Tab
          6. Internet Options Programs Tab
          7. Internet Options Advanced Tab
        16. Basic Web Browser Issues
          1. Hijacked Browser
          2. Slow Browser
        17. Soft Skills—Mentoring
        18. Chapter Summary
        19. Key Terms
        20. Review Questions
        21. Exercises
          1. Exercise 13.1 Exploring Internet Connectivity Options
          2. Exercise 13.2 Exploring the Internet Options tab
        22. Activities
          1. Internet Discovery
          2. Soft Skills
          3. Critical Thinking Skills
        23. Labs
          1. Lab 13.1 Exploring Serial Devices in Windows Vista/7
          2. Modems
          3. Lab 13.2 Windows 7 Internal or External Modem Installation
          4. Internal Modem Installation
          5. External Modem Installation
          6. Both Modem Installation Types
          7. Lab 13.3 Introduction to Internet Explorer (IE) Configuration
      14. 14. Networking
        1. Networking Overview
        2. Attaching to Different Types of Networks
        3. Network Topologies
          1. Ethernet Star Topology
        4. Network Media Overview
        5. Copper Media
          1. Twisted Pair Cable Overview
          2. Terminating Twisted Pair Cable
          3. Twisted Pair Cable in the Corporate Environment
          4. Coaxial Cable
          5. Splitter
        6. Fiber Media
        7. Protecting Your Network and Cable Investment
          1. Network Cabling and Troubleshooting Tools
        8. Ethernet Concepts
        9. Ethernet over Power
        10. The OSI Model
        11. The TCP/IP Model
        12. Network Addressing
        13. IP Addressing
          1. Subnet Mask
        14. Wireless Networks Overview
        15. Bluetooth
        16. Wireless Network Components
          1. Power over Ethernet (PoE)
        17. Wireless Network Design
        18. Antenna Basics
        19. Wireless Network Standards
        20. Wired or Wireless NIC Installation
          1. Configuring an IP Address Overview
          2. Statically Configuring an IP Address
          3. Using DHCP
          4. APIPA
          5. Alternative IP Address
          6. Default Gateway
          7. DNS
          8. Wireless NIC-Specific Settings
          9. Advanced NIC Properties
        21. NIC Configuration When Using Virtualization
        22. Wireless AP/Router Basic Configuration
        23. WWAN Cellular Configuration
        24. Network Troubleshooting
          1. The ping Command
          2. The ipconfig Command
          3. The netdom command
          4. NIC Troubleshooting
        25. Network Printers
        26. Network Printer Troubleshooting
        27. Network Servers
        28. Embedded and Legacy Systems
        29. Network Terminology
        30. The TCP/IP Model in Action
        31. Using the Network and Sharing Center Control Panel
        32. Introduction to Shared Folders
          1. Using the Share Tab
          2. Mapping to a Share
          3. Creating a HomeGroup
        33. Network Connectivity
        34. Cloud Technologies
        35. Soft Skills—Being Proactive
        36. Chapter Summary
        37. Key Terms
        38. Review Questions
        39. Exercises
          1. Exercise 14.1 Wireless AP Paper Configuration
          2. Exercise 14.2 T568B Color Sequence
          3. Exercise 14.3 Network Device Recognition
          4. Exercise 14.4 Identifying Basic Wireless Network Parts
          5. Exercise 14.5 Wireless Network Case Study
          6. Exercise 14.6 Network Number and Broadcast Address Practice Lab
          7. Exercise 14.7 CIDR Notation Practice Lab
        40. Activities
          1. Internet Discovery
          2. Soft Skills
          3. Critical Thinking Skills
        41. Labs
          1. Lab 14.1 Creating a Straight-Through CAT 5, 5e, or 6 Network Patch Cable
          2. Lab 14.2 Creating a CAT 5, 5e, or 6 Crossover Network Cable
          3. Lab 14.3 Exploring NIC Properties with Windows 7, 8, or 10
          4. Lab 14.4 Networking with Windows 7, 8, or 10
          5. Lab 14.5 Connecting to a Windows Vista/7 Shared or Networked Printer
          6. Lab 14.6 Connecting to a Windows 8 Shared or Networked Printer
          7. Lab 14.7 Connecting to a Windows 10 Shared or Networked Printer
          8. Lab 14.8 Installing a Wireless NIC
          9. Lab 14.9 Configuring a Wireless Network
          10. Lab 14.10 FTP Server and Client
    14. Part II: CompTIA 220-902 Exam Focus
      1. 15. Basic Windows
        1. Basic Operating Systems Overview
        2. Basic Windows Usage Overview
          1. Windows Desktop/Start Screen
        3. Shortcuts and Tiles
        4. Recycle Bin
        5. Windows Vista/7 Desktop Components
        6. Windows 8 Desktop/Start Screen Components
        7. Windows 10 Desktop Components
          1. Windows 10 Task View
        8. Interactions Within a Window
        9. Managing Windows Files and Folders
          1. Filenames and Extensions
          2. Windows Explorer/File Explorer Path
        10. Searches and Indexing
          1. Modifying the Index Locations
        11. Attributes, Compression, and Encryption
        12. Introduction to Windows Control Panels
        13. Determining the Windows Version
        14. Windows Registry
        15. Editing the Windows Registry
        16. Backing Up Data
        17. Recovering the Windows OS
        18. WinRE
        19. Virtualization Basics
        20. Command Prompt Overview
        21. Command Prompt Basics
        22. Moving Around from a Command Prompt
        23. The DIR Command
        24. The MD and RD Commands
        25. The DEL Command
        26. The TYPE Command
        27. Copying Files
        28. The ATTRIB Command
        29. Why Learn Commands?
          1. PowerShell
          2. Other Commands You Should Look Over
        30. Command Format
        31. Soft Skills—Staying Current
        32. Chapter Summary
        33. Key Terms
        34. Review Questions
        35. Exercises
          1. Exercise 15.1
          2. Exercise 15.2
        36. Activities
          1. Internet Discovery
          2. Soft Skills
          3. Critical Thinking Skills
        37. Labs
          1. Lab 15.1 Windows Vista/7 Basic Usage
          2. Lab 15.2 Modifying the Windows Vista/7 Start Button
          3. Lab 15.3 Windows 8.1 Basic Usage—Introduction to the Start Screen
          4. Lab 15.4 Windows 8.1 Basic Usage—Introduction to PC Settings
          5. Lab 15.5 Windows 8.1 Basic Usage—Working with the Traditional Desktop and Control Panels
          6. Lab 15.6 Windows 10 Basic Usage—Introduction to the Start Screen
          7. Lab 15.7 Windows 10 Basic Usage—Introduction to Settings
          8. Lab 15.8 Windows 10 Basic Usage—Working with Control Panels
          9. Lab 15.9 Windows Vista/7 Taskbar Options
          10. Lab 15.10 Windows 8/8.1 Taskbar Options
          11. Lab 15.11 Windows 10 Taskbar Options
          12. Lab 15.12 Windows Vista/7 File and Folder Management
          13. Lab 15.13 Windows 8/10 File and Folder Management
          14. Lab 15.14 Windows Vista/7 File Extension
          15. Lab 15.15 Windows Vista/7/8/10 Attributes, Compression, and Encryption
          16. Lab 15.16 Using REGEDIT in Windows Vista/7/8/10
          17. Lab 15.17 Basic Commands from a Command Prompt
          18. Lab 15.18 The COPY, MD, DEL, and RD Commands
          19. Lab 15.19 The ATTRIB Command and Moving Around in the Directory Structure
          20. Lab 15.20 Windows 7/10 Backup Software and the Archive Bit
          21. Lab 15.21 Windows 7 Backup Tool
          22. Lab 15.22 Windows 8.1 File History Utility
          23. Lab 15.23 Windows 10 File History Utility
          24. Lab 15.24 Creating a Windows 7 System Repair Disc
          25. Lab 15.25 Creating a Windows 7 System Image Disc
          26. Lab 15.26 Creating a Windows 8.1/10 System Recovery Drive
          27. (Optional)
          28. Using the System Recovery Drive in Windows 8.1
      2. 16. Windows Vista, 7, 8, and 10
        1. Windows Vista/7/8/10 Overview
        2. Windows Vista/7/8/10 Versions
          1. 32- or 64-Bit OS
        3. Preinstallation of Windows
          1. Upgrade or Clean Install
          2. Windows Upgrade Advisor
          3. Easy Transfer and USMT
          4. Compatibility Mode
          5. Virtual XP Mode
          6. More Than One Operating System?
          7. Planning Drive Space
          8. Hardware
          9. Obtain Drivers
          10. Back Up Before an OS Installation
          11. Security Scan
          12. Disable Interfering Software
        4. Installation/Upgrade of Windows
        5. Corporate Windows Deployment
        6. Verifying the Installation
        7. Troubleshooting a Windows Installation
        8. Dual-Booting Windows
        9. Virtualization
        10. Reloading Windows
        11. Windows Updates
        12. Backing Up the Windows Registry and Data
        13. Configuring Windows Overview
        14. Configuring Windows
        15. Adding Devices
          1. Devices and Printers Control Panel
          2. Device Manager
          3. Audio Devices
          4. Display/Display Settings
          5. Troubleshooting a Device That Does Not Work or Is Not Detected
          6. More Troubleshooting—Using Wizards and Troubleshooting Links
        16. Installing/Removing Software
          1. Programs and Features
        17. Microsoft Management Console
          1. Computer Management Console
        18. System Tools
          1. Task Scheduler
          2. Event Viewer
          3. Shared Folders
          4. Local Users and Groups
          5. UAC
          6. Device Manager
        19. Managing Storage
          1. Disk Maintenance
        20. Managing Services and Applications
        21. Data Sources (ODBC)
        22. Print Management Console
        23. Overview of the Windows Boot Process
        24. Speeding Up the Windows Boot Process
        25. Troubleshooting the Windows Boot Process
        26. WinRE
          1. System Restore
        27. Advanced Boot Options/Startup Settings Menu
        28. System Configuration Utility
        29. Task Manager
        30. Troubleshooting a Service That Does Not Start
        31. Windows Reboots
        32. Shutdown Problems
        33. Monitoring System Performance
          1. Using Task Manager to Measure Performance
          2. Performance Monitor
          3. Resource Monitor
        34. Supporting Windows Computers Remotely
        35. Preventive Maintenance for Your Operating System
        36. Soft Skills—Avoiding Burnout
        37. Chapter Summary
        38. Key Terms
        39. Review Questions
        40. Exercises
          1. Exercise 16.1 Windows Tools
        41. Activities
          1. Internet Discovery
          2. Soft Skills
          3. Critical Thinking Skills
        42. Labs
          1. Lab 16.1 Windows 7 Installation
          2. Lab 16.2 Installing VMware Workstation
          3. Lab 16.3 Installing Windows into a VMware Workstation Virtual Machine
          4. Lab 16.4 Working with a VMware Workstation Virtual Machine
          5. Lab 16.5 Windows Registry Modification
          6. Lab 16.6 Windows 7 Backup
          7. Lab 16.7 Windows Update Utility
          8. Lab 16.8 Configuring Windows 7, 8, and 10 for Ease of Access
          9. Lab 16.9 Windows System Restore Utility
          10. Lab 16.10 Upgrading a Hardware Driver and Using Driver Roll Back
          11. Lab 16.11 Disabling a Hardware Driver
          12. Lab 16.12 Installing Hardware
          13. Lab 16.13 Installing and Removing Windows Components
          14. Lab 16.14 Microsoft Management Console
          15. Lab 16.15 Exploring Windows Boot Options
          16. Lab 16.16 Windows System Configuration Utility
          17. Lab 16.17 Halting an Application Using Task Manager
          18. Lab 16.18 Using Event Viewer
          19. Lab 16.19 Using Task Manager to View Performance
          20. Lab 16.20 Performance and Reliability in Windows 7, 8, and 10
          21. Lab 16.21 Windows Remote Desktop
          22. Lab 16.22 Windows Task Scheduler in Windows 7, 8, and 10
          23. Lab 16.23 Windows 8 Upgrade
          24. Lab 16.24 Windows 10 Upgrade
      3. 17. OS X and Linux Operating Systems
        1. Introduction to OS X
        2. Navigating the User Interface
        3. Basic System Usage, Updates, and Backups
          1. App Store
          2. Share a Mac Screen
          3. System Updates
          4. Time Machine
          5. Force Quit
          6. Remote Disc
        4. Management and Troubleshooting Tools
        5. Utilities
          1. Activity Monitor
          2. Console
          3. Kernel Panic
          4. System Information
          5. Keychain Access
          6. Disk Utility
          7. vBoot Camp
          8. Terminal
        6. Introduction to Linux
        7. Navigating the User Interface
        8. Basic System Usage, Updates, and Backups
        9. Command-Line Interface
          1. Shutting Down the System
          2. passwd Versus pwd
          3. Network Configuration
          4. Viewing Processes
          5. Obtaining Software via the CLI
          6. Copying Data
          7. Finding Files
          8. Missing GRUB/LILO
        10. OS X and Linux Best Practices
        11. Soft Skills—Be Humble
        12. Chapter Summary
        13. Key Terms
        14. Review Questions
        15. Exercises
          1. Exercise 17.1
          2. Exercise 17.2
        16. Activities
          1. Internet Discovery
          2. Soft Skills
          3. Critical Thinking Skills
        17. Labs
          1. Lab 17.1 Using the OS X Graphical User Interface
          2. Lab 17.2. Using the OS X Terminal and Time Machine
          3. Lab 17.3 Using Ubuntu Live DVD
          4. Lab 17.4 Ubuntu Command Line
      4. 18. Computer and Network Security
        1. Security Overview
        2. Security Policy
        3. Physical Security
          1. Document Security
          2. Multifactor Authentication
          3. Biometrics
        4. Digital Security
          1. BIOS/UEFI
          2. Operating System Passwords
        5. User Education
          1. Licensing
          2. Personally Identifiable Information
        6. Security Threats and Vulnerabilities
          1. Social Engineering
          2. Phishing
          3. Security Attacks
        7. Workgroups and Domains
        8. Protecting Access to Local and Network Resources
          1. Local and Group Policies
        9. Permissions
          1. Share Permissions
          2. Local and Administrative Shares
          3. Public Folder
          4. Libraries
          5. NTFS Permissions
          6. File Attributes
          7. Getting the Job Done with the Correct Permissions
        10. Folder Options
        11. Protecting the Operating System and Data
          1. Backups
          2. BitLocker
          3. Full Device Encryption
          4. AutoRun and AutoPlay
          5. Dealing with Mechanical Hard Drives
          6. EFS
          7. Data Execution Prevention (DEP)
        12. Internet Security
          1. Malware Removal
          2. Email Issues
          3. Digital Security Certificates
          4. Proxy Server
          5. Firewall
          6. Windows Firewall and Advanced Security
          7. VPN Configuration
          8. Internet Appliances
        13. Wireless Network Security Overview
        14. Wireless Authentication and Encryption
          1. WPS
          2. MAC Filtering
        15. Default Settings
          1. Firmware
          2. SSID Broadcasting
        16. Wireless AP Installation Checklist
        17. Wireless Security Conclusion
        18. Wireless Network Troubleshooting
        19. Security Incident Reporting
        20. A Final Word About Security
        21. Soft Skills: Building Customer Trust
        22. Chapter Summary
        23. Key Terms
        24. Review Questions
        25. Exercises
          1. Exercise 18.1
          2. Exercise 18.2
        26. Activities
          1. Internet Discovery
          2. Soft Skills
          3. Critical Thinking Skills
        27. Labs
          1. Lab 18.1 Encrypting a File and Folder in Windows
          2. Lab 18.2 Using Windows 7/8/10 System Protection
          3. Lab 18.3 Sharing a Folder in Windows 7
          4. Lab 18.4 Sharing a Folder in Windows 8/10
          5. Lab 18.5 Creating a Local Security Policy for Passwords
          6. Lab 18.6 Creating a Local Security Policy for Passwords in Windows 8/10
          7. Lab 18.7 Windows Defender in Windows 7
          8. Lab 18.8 Windows Defender in Windows 8/10
          9. Lab 18.9 Sharing Files with Windows 8/10 Public Folders
          10. Lab 18.10 Configuring a Secure Wireless Network
      5. 19. Operational Procedures
        1. Operational Procedures Overview
          1. Workplace Safety Precautions and Procedures
          2. OSHA
          3. Computer Disposal/Recycling
          4. Toner Safety and Disposal
          5. Proper Component Handling and Storage
          6. Battery Backup
          7. Step 1: Identify the Problem—Question the User/Perform Backups
          8. Step 2: Establish a Theory of Probable Cause (Question the Obvious)
          9. Step 3: Test Your Theory to Determine the Cause
          10. Step 4: Establish Your Plan of Action and Implement It
          11. Step 5: Verify Full System Functionality and if Applicable, Implement Preventive Measures
          12. Step 6: Document Findings, Actions, and Outcomes
        2. Communication Skills
        3. Chapter Summary
        4. Key Terms
        5. Review Questions
        6. Exercises
          1. Exercise 19.1 Determine the Troubleshooting Theory Step
        7. Activities
          1. Internet Discovery
          2. Soft Skills
          3. Critical Thinking Skills
    15. A. Subnetting Basics
      1. Labs
        1. Lab A.1 Subnet Practice Lab
    16. Glossary
    17. Index
    18. Code Snippets