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Complete CompTIA® A+ Guide to PCs, Sixth Edition, Video Enhanced Edition

Book Description

Master PC installation, configuration, repair, maintenance, and networking

and fully prepare for the CompTIA A+ 220-801 and 220-802 exams

This unique tutorial and study guide teaches the fundamentals of computer desktop and laptop installation, configuration, maintenance, and networking with thorough instruction built on the CompTIA A+ 220-801 and 220-802 exam objectives. Learn all the skills you need to become a certified professional and customer-friendly technician using today’s tools and technologies.

Every chapter opens with focused learning objectives and lists the exam objectives covered in that chapter. To meet the learning objectives, each chapter includes detailed figures, helpful Tech Tips, explanations of key terms, step-by-step instruction, and complete coverage of every topic. At the end of every chapter are comprehensive assessment tools, including a summary, review questions, labs, activities, and exam tips.

Covers Both 2012 A+ Exams:

A+ 220-801:

  •  PC Hardware          

  •  Networking            

  •  Laptops     

  •  Printers      

  •  Operational Procedures

A+ 220-802

  •  Operating Systems            

  •  Security     

  •  Mobile Devices      

  •  Troubleshooting

Learn more quickly and thoroughly with all these study and review tools:

  • Learning Objectives provide the goals for each chapter

  • Practical Tech Tips give real-world PC repair knowledge

  • Soft Skills information and activities in each chapter cover all the tools and skills you need to become a professional, customer-friendly technician in every category

  • Review Questions, including true/false, multiple choice, matching, fill-in-the-blank, and open-ended questions, assess your knowledge of the learning objectives

  • More than 125 Lab Exercises enable you to link theory to practical experience

  • Key Terms identify exam words and phrases associated with each topic

  • Detailed Glossary clearly defines every key term

  • Critical Thinking Activities in every chapter take you beyond the facts to complete comprehension of topics

  • Chapter Summary provides a recap of key concepts

  • See Special Offer in Back of Book to save 70% on the CompTIA A+ Cert Guide, Deluxe Edition, Premium Edition eBook and Practice Test

    Table of Contents

    1. Title Page
    2. Copyright Page
    3. Contents at a Glance
    4. Contents
    5. About the Author
    6. Dedication
    7. Acknowledgments
    8. We Want to Hear from You!
    9. Reader Services
    10. It Pays to Get Certified
      1. Certification Advances Your Career
      2. CompTIA Career Pathway
      3. Steps to Certification
      4. Join the Professional Community
      5. Content Seal of Quality
      6. Why CompTIA?
      7. How to obtain more information
    11. Introduction
      1. What’s New in the Sixth Edition?
      2. Organization of the Text
    12. Features of This Book
      1. CompTIA A+ Exam Objectives
      2. Summary of Exam Domains by Chapter
    13. Chapter 1. Introduction to Computer Repair
      1. Overview
      2. CompTIA A+ Certification
      3. Safety Note
      4. Technician Qualities
      5. Basic Computer Parts
      6. External Connectivity
      7. Mouse and Keyboard Ports
      8. Mice and Keyboards
      9. Wireless Input Devices
      10. Mouse and Keyboard Preventive Maintenance
      11. Keyboard/Mouse Troubleshooting
      12. Video Port
      13. USB Port
      14. Installing Extra USB Ports
      15. USB Troubleshooting
      16. Parallel Ports
      17. Serial Ports
      18. Audio Ports
      19. IEEE 1394 Ports
      20. IEEE 1394 Troubleshooting
      21. eSATA Ports
      22. Network Ports
      23. Modem Ports
      24. Pros and Cons of Integrated Motherboards
      25. Docking Stations and Port Replicators
      26. Chapter Summary
      27. Key Terms
      28. Review Questions
      29. Exercises
      30. Activities
    14. Chapter 2. On the Motherboard
      1. Processor Overview
      2. Processor Basics
      3. Intel Processors
      4. AMD Processors
      5. Speeding Up Processor Operations Overview
      6. Cache
      7. Clocking
      8. Threading Technology
      9. Connecting to the Processor
      10. Multi-Core Processors
      11. Sockets and Slots
      12. Processor Cooling
      13. Installing Processors
      14. Mobile Device Motherboards/CPUs
      15. Overclocking Processors
      16. Troubleshooting Processor Issues
      17. Expansion Slots
      18. PCI (Peripheral Component Interconnect)
      19. AGP (Accelerated Graphics Port)
      20. PCIe (Peripheral Component Interconnect Express)
      21. Laptop Expansion
      22. More Motherboard Connectors
      23. Chipsets
      24. Types of Motherboards
      25. Upgrading and Replacing Motherboards
      26. Motherboard Troubleshooting
      27. Soft Skills—Active Listening
      28. Chapter Summary
      29. Key Terms
      30. Review Questions
      31. Exercises
      32. Activities
    15. Chapter 3. System Configuration
      1. Configuration Overview
      2. BIOS Overview
      3. The Setup Program
      4. Flash BIOS
      5. BIOS Configuration Settings
      6. CMOS Memory
      7. Motherboard Batteries
      8. Other Configuration Parameters
      9. IRQ (Interrupt Request)
      10. PCI Interrupts
      11. I/O (Input/Output) Addresses
      12. Memory Addresses
      13. Adapter Configuration
      14. Soft Skills—A Good Technician Quality: One Thing at a Time
      15. Chapter Summary
      16. Key Terms
      17. Review Questions
      18. Exercises
      19. Activities
    16. Chapter 4. Disassembly and Power
      1. Disassembly Overview
      2. Electrostatic Discharge (ESD)
      3. EMI (Electromagnetic Interference)
      4. Disassembly
      5. Tools
      6. Opening the Case
      7. Cables and Connectors
      8. Storage Devices
      9. Motherboards
      10. Mobile Device Issues
      11. Reassembly
      12. Preventive Maintenance
      13. Basic Electronics Overview
      14. Electronics Terms
      15. Power Supply Overview
      16. Power Supply Form Factors
      17. Purposes of a Power Supply
      18. Power Supply Voltages
      19. Mobile Device Travel and Storage
      20. Mobile Device Power
      21. ACPI (Advanced Configuration and Power Interface)
      22. Replacing or Upgrading a Power Supply
      23. Symptoms of Power Supply Problems
      24. Solving Power Supply Problems
      25. Adverse Power Conditions
      26. Adverse Power Protection
      27. Surge Protectors
      28. Line Conditioners
      29. Uninterruptible Power Supply (UPS)
      30. Standby Power Supply (SPS)
      31. Phone Line Isolator
      32. Electrical Fires
      33. Computer Disposal/Recycling
      34. Soft Skills—Written Communications Skills
      35. Chapter Summary
      36. Key Terms
      37. Review Questions
      38. Exercises
      39. Activities
    17. Chapter 5. Logical Troubleshooting
      1. Troubleshooting Overview
      2. Identify the Problem
      3. Establish a Theory of Probable Cause
      4. Test the Theory to Determine Cause
      5. Establish a Plan of Action and Implement the Solution
      6. Verify Full System Functionality and Implement Preventive Measures
      7. Soft Skills—Document Findings, Actions, and Outcomes and Provide Feedback
      8. Chapter Summary
      9. Key Terms
      10. Review Questions
      11. Exercises
      12. Activities
    18. Chapter 6. Memory
      1. Memory Overview
      2. Memory Physical Packaging
      3. Planning the Memory Installation
      4. Planning the Memory Installation—Memory Technologies
      5. Mobile Device Memory
      6. Planning the Memory Installation—Memory Features
      7. Planning for Memory—The Amount of Memory to Install
      8. Planning for Memory—How Many of Each Memory Type?
      9. Planning for Memory—Researching and Buying Memory
      10. Installing Memory Overview
      11. Removing/Installing Memory
      12. Adding More Cache/RAM
      13. Windows Disk Caching
      14. Monitoring Memory Usage Under Windows
      15. Old Applications Under Windows
      16. Troubleshooting Memory Problems
      17. Flash Memory
      18. Soft Skills—Teamwork
      19. Chapter Summary
      20. Key Terms
      21. Review Questions
      22. Exercises
      23. Activities
    19. Chapter 7. Storage Devices
      1. Storage Devices Overview
      2. Floppy Drive Overview
      3. Floppy Media and Construction
      4. Floppy Drive Installation or Replacement
      5. Hard Drive Overview
      6. Hard Drive Geometry
      7. Hard Drive Interfaces Overview
      8. IDE (Integrated Drive Electronics)
      9. SSD (Solid State Drive)
      10. SCSI (Small Computer System Interface)
      11. Storage Device Configuration Overview
      12. PATA Physical Installation
      13. SATA Physical Installation
      14. SSD Physical Installation
      15. Parallel SCSI Configuration
      16. SCSI ID Configuration and Termination
      17. SCSI Cables
      18. SAS Installation
      19. Mobile Device Storage
      20. System BIOS Configuration for Hard Drives
      21. Hard Drive Preparation Overview
      22. Partitioning
      23. How Drive Letters Are Assigned
      24. Windows Disk Management
      25. Fault Tolerance
      26. High-Level Formatting
      27. Troubleshooting Devices
      28. RAID Issues
      29. Preventive Maintenance for Hard Drives
      30. Data Security
      31. Removable Drive Storage
      32. Disk Caching/Virtual Memory
      33. Soft Skills—Phone Skills
      34. Chapter Summary
      35. Key Terms
      36. Review Questions
      37. Exercises
      38. Activities
    20. Chapter 8. Multimedia Devices
      1. Multimedia Overview
      2. Optical Disk Drive Overview
      3. Optical Drive Features
      4. Optical Drive Interfaces and Connections
      5. Optical Drive Installation
      6. Troubleshooting Optical Drive Issues
      7. Preventive Maintenance for ODDs and Discs
      8. Theory of Sound Card Operation
      9. Installing Sound Cards
      10. Sound Cards Using Windows
      11. Mobile Device Sound
      12. Speakers
      13. Troubleshooting Sound Problems
      14. Scanners
      15. Digital Cameras
      16. Soft Skills—Attitude
      17. Chapter Summary
      18. Key Terms
      19. Review Questions
      20. Exercises
      21. Activities
    21. Chapter 9. Other Peripherals
      1. Chapter Overview
      2. Video Overview
      3. Types of Video Output Devices
      4. Video Terminology and Theory
      5. LCD (Liquid Crystal Display)
      6. Video Ports and Cables
      7. Multiple Displays
      8. Projectors
      9. Monitor Preventive Maintenance
      10. Monitor Energy Efficiency
      11. Privacy
      12. Video Adapters
      13. Specialized Video Cards
      14. Video Memory
      15. Installing a Video Adapter
      16. Troubleshooting Video
      17. Printers Overview
      18. Printer Ports
      19. Networked Printers
      20. Wireless Printers
      21. Categories of Printers
      22. Impact Printers
      23. Inkjet Printers
      24. Laser Printers
      25. Thermal Printers
      26. Paper
      27. Refilling Cartridges, Re-inking Ribbons, and Recycling Cartridges
      28. Printer Installation
      29. Upgrading Printers
      30. Printer Preventive Maintenance
      31. Printers in the Windows Environment
      32. Windows Printer Troubleshooting
      33. General Printer Troubleshooting
      34. Impact Printer Troubleshooting
      35. Inkjet Printer Troubleshooting
      36. Laser Printer Troubleshooting
      37. Soft Skills—Work Ethics
      38. Chapter Summary
      39. Key Terms
      40. Review Questions
      41. Exercises
      42. Activities
    22. Chapter 10. Computer Design
      1. Design Overview
      2. Computer System Design
      3. Motherboard and Associated Component Design
      4. Power Supply and Case Design
      5. Storage Subsystem Design
      6. Audio Subsystem Design
      7. Display Subsystem Design
      8. Mobility Design
      9. Soft Skills—Dealing with Irate Customers
      10. Chapter Summary
      11. Key Terms
      12. Review Questions
      13. Exercises
      14. Activities
    23. Chapter 11. Basic Operating Systems
      1. Basic Operating Systems Overview
      2. Basic Windows Usage Overview
      3. Basic Mobile Device Usage
      4. Managing Windows Files and Folders
      5. Attributes, Compression, and Encryption
      6. Determining the Windows Version
      7. Windows Registry
      8. Editing the Windows Registry
      9. Recovering the Windows OS
      10. Recovering a Mobile OS
      11. Virtualization Basics
      12. Recovery Console/WinRE
      13. Command Prompt Overview
      14. Command Prompt Basics
      15. Moving Around from a Command Prompt
      16. The TYPE Command
      17. Copying Files
      18. The ATTRIB Command
      19. Why Learn Commands?
      20. Command Format
      21. Soft Skills—Staying Current
      22. Chapter Summary
      23. Key Terms
      24. Review Questions
      25. Exercises
      26. Activities
    24. Chapter 12. Windows XP, Vista, and 7
      1. Windows XP Overview
      2. Windows Vista/7 Overview
      3. Logging on to Windows
      4. Pre-Installation of Windows
      5. Viruses
      6. Installation/Upgrade of Windows
      7. Corporate Windows Deployment
      8. Verifying the Installation
      9. Troubleshooting a Windows Installation
      10. Dual-Booting Windows
      11. Virtualization
      12. Reloading Windows
      13. Updating Windows
      14. Backing Up/Restoring the Windows Registry
      15. Backing Up and Restoring the Windows System State
      16. Configuring Windows Overview
      17. Configuring Windows
      18. Adding Devices
      19. System Restore
      20. Installing/Removing Software
      21. Microsoft Management Console
      22. Advanced Boot Options Menu
      23. Overview of the Windows Boot Process
      24. Speeding Up the Windows Boot Process
      25. Troubleshooting the Windows Boot Process
      26. Windows XP ASR (Automated System Recovery)
      27. WinRE
      28. System Configuration Utility
      29. Task Manager and Event Viewer
      30. Troubleshooting a Service That Does Not Start
      31. Windows Reboots
      32. Shutdown Problems
      33. Monitoring System Performance
      34. Supporting Windows Computers Remotely
      35. Preventive Maintenance for Your Operating System
      36. Soft Skills—Avoiding Burnout
      37. Chapter Summary
      38. Key Terms
      39. Review Questions
      40. Exercises
      41. Activities
    25. Chapter 13. Internet Connectivity
      1. Internet Connectivity Overview
      2. Modems Overview
      3. Serial Communication Overview
      4. How to Configure Serial Ports and Devices
      5. 56Kbps Modems
      6. Fax Modems
      7. Digital Modems and ISDN
      8. VoIP
      9. Cable Modems
      10. xDSL Modems
      11. Troubleshooting Cable and DSL Modems
      12. Satellite Modems
      13. Modem Preventive Maintenance
      14. Mobile Connectivity
      15. Web Browsers
      16. Soft Skills—Mentoring
      17. Chapter Summary
      18. Key Terms
      19. Review Questions
      20. Exercises
      21. Activities
    26. Chapter 14. Introduction to Networking
      1. Networking Overview
      2. Types of Local Area Networks
      3. Network Topologies
      4. Network Media Overview
      5. Copper Media
      6. Fiber Media
      7. Protecting Your Network and Cable Investment
      8. Ethernet Issues and Concepts
      9. Network Standards
      10. The OSI Model
      11. The TCP/IP Model
      12. Network Addressing
      13. IP Addressing
      14. Subnetting Basics
      15. Wireless Networks Overview
      16. Bluetooth
      17. Wireless Networks
      18. Antenna Basics
      19. Wireless Network Standards
      20. Wired or Wireless NIC Installation
      21. Wireless Broadband
      22. Virtualization Network Issues
      23. Access Point/Router Installation
      24. Configuring a Networked Printer
      25. Network Troubleshooting
      26. Network Printer Troubleshooting
      27. Network Terminology
      28. The TCP/IP Model in Action
      29. Sharing
      30. Email
      31. Network Connectivity
      32. Mobile Device Network Connectivity
      33. Mobile Apps
      34. Soft Skills—Being Proactive
      35. Chapter Summary
      36. Key Terms
      37. Review Questions
      38. Exercises
      39. Activities
    27. Chapter 15. Computer and Network Security
      1. Security Overview
      2. Security Policy
      3. Physical Security
      4. Protecting the Operating System and Data
      5. DEP (Data Execution Prevention)
      6. Protecting Access to Local and Network Resources
      7. Permissions
      8. Internet Security
      9. Security Incident Reporting
      10. Wireless Network Security Overview
      11. Wireless Authentication and Encryption
      12. Default Settings
      13. More Wireless Options
      14. Wireless Security Conclusion
      15. Wireless Network Troubleshooting
      16. Mobile Security
      17. A Final Word About Security
      18. Soft Skills—Building Customer Trust
      19. Chapter Summary
      20. Key Terms
      21. Review Questions
      22. Exercises
      23. Activities
    28. Glossary
    29. Index
    30. Ad Page