Competing in Tough Times: Business Lessons from L.L.Bean, Trader Joe’s, Costco, and Other World-Class Retailers

Acknowledgments

Although all books have authors, in reality the preparation and completion of any project involves a team effort. I have been fortunate to have led a dedicated team of people who are true professionals.

A number of people have been very helpful to me on this project. Jeanne Glasser, the executive editor at Financial Times Press, provided me with constructive comments, guidance, and super-fast turnaround on my correspondence. Diane Schoenberg, my editorial associate, copy edited the several iterations of the manuscript with her characteristic accuracy and speed. Kunal Swani, my graduate assistant, was diligent in searching secondary sources, in verifying my calculations, and in assuming other book-related responsibilities.