Index
Numbers
100 Best Places to Work For (Fortune), 82
A
ACSI (American Customer Satisfaction Index), 113
communicating low-price message to consumers, 39
compensation, 93
employee turnover, 84
maintaining high market share in served markets, 35
money-back guarantees, 131
obtaining best net prices from suppliers, 38
private labels, 144
Fit & Active, 155
quality over price, 151
testing, 158–160
product proliferation, 49
reducing, 71
utilizing employees, 43
customer experience policies, 124
executive compensation, 96
private labels, testing, 160
supply chain initiatives, 41
value-based strategies, 192
web-based service experience, 133
American Customer Satisfaction Index (ACSI), 113
Aquilina, ...
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