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Competency-Based Performance Reviews by Robin Kessler

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Chapter 3Coach Your Employees Toward Better Performance Reviews

Learning is not compulsory, but neither is survival.

—W. Edwards Deming, Quality Consultant

Many of us remember taking quality training programs in the last 20 years that talked about the contribution made by Dr. Deming. He is credited with encouraging Japanese business to use statistical quality control techniques after World War II that helped bring the country from defeat to a significant business power. Dr. Deming believed that management needed to emphasize continuous improvement and development for their organization to survive.

As a manager, you need to encourage your employees to improve and develop so that they can, as Dr. Deming said, survive. But it is important to make ...

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