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Competency-Based Performance Reviews by Robin Kessler

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Bibliography

Aguinis, Herman. Performance Management. Upper Saddle River, N.J.: Prentice Hall, 2005.

Armstrong, Sharon, and Madelyn Appelbaum. Stress-free Performance Appraisals. Franklin Lakes, N.J.: Career Press, 2003.

Associated Press. “Wanted: Workers Who Can Play Well With Others.” CNN.com. www.cnn.com/2007/LIVING/worklife/11/05/hire.congeniality.ap/index/html (accessed November 2007).

Boyatzis, Richard. The Competent Manager: A Model for Effective Performance. New York: John Wiley and Sons, 1982.

Cloke, Kenneth, and Joan Goldsmith. Resolving Conflict at Work: A Complete Guide for Everyone on the Job. San Francisco: Jossey-Bass, 2001.

Cooper, Kenneth Carlton. Effective Competency Modeling and Reporting: A Step-by-Step Guide for Improving ...

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