Communication Skills Training

Preface

At any given moment around the world, people are communicating. They are using different approaches, different styles, and different languages, but the desired result is the same . . . to understand and to be understood.

When we embarked on writing this book we felt overwhelmed by the vastness of communication issues. What should we include, and what should we omit? The topic is almost limitless. We knew that for this book to be practical and realistic, we had to call on our own experiences in training, coaching, and facilitating communication, and ask ourselves “what would we want to read?” In fact, Maureen was searching for just such a book when she discovered that a trainer’s workshop guide for communication didn’t exist. How do you ...