Communication Skills For Dummies^®

Visit www.dummies.com/cheatsheet/communicationskillsuk to view this book's cheat sheet.

Table of Contents

Introduction

About This Book

Conventions Used in This Book

What You’re Not to Read

Foolish Assumptions

How This Book Is Organised

Part I: Honing Your Communication Skills

Part II: Being Receptive to Others

Part III: Putting Your Mind and Body into Your Message

Part IV: Managing Communication Challenges

Part V: Communicating Across Distances

Part VI: The Part of Tens

Icons Used in This Book

Where to Go from Here

Part I: Honing Your Communication Skills

Chapter 1: Grasping the Finer Points of Great Communication

Using Your Whole Body to Communicate

Getting into the right frame of mind

Putting your eyes and ears to work

Communicating with Clarity

Sending a clear message

Providing feedback

Being clear about your goals, needs and preferences

Distinguishing between personal and business conversations

Displaying Respect for Other People

Behaving respectfully

Listening with an open mind

Connecting with different types of people

Handling Challenging Communications

Chapter 2: Knowing What You Want to Achieve

Communicating with a Clear Intention

Declaring your needs and preferences

Saying what you mean

Meaning what you say

Presenting a Compelling Case

Tapping into what matters to the other person

Speaking with credibility

Removing Potential Barriers to Achieving Your Aims

Avoiding criticising

Letting go of moralising

Casting aside blame

Chapter 3: Valuing ...