Bibliography
People Skills, Robert Bolton, Ph.D., Simon & Schuster, Inc., NY, 1986. A communication skills handbook that provides essential skills for interpersonal communications, including listening, reflection, assertion, conflict management, and problem solving.
Intercultural Business Communication, Lillian H. Chaney, Jeanette S. Martin, Second Edition, Prentice Hall, New Jersey, 2000. Practical information for communicating in a global economy, including etiquette and customs; negotiation strategies; and verbal, nonverbal, and written communication patterns.
Professional Writing Skills, Diane Lutovich and Janis Fisher Chan, Advanced Communication Designs, Inc., San Anselmo, California, Second Edition, 1999. Self-study course with practical ...
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