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Communication Skills for Managers, Fifth Edition by Janis Fisher Chan

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4The Art of Asking Questions

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Learning Objectives

When you complete this chapter, you should be able to:

• Describe situations in which managers need to ask good questions.

• Describe and explain the uses of four types of questions: open-ended, closed-ended, clarifying, and probing.

• List key strategies for asking useful questions.

• Ask appropriate, relevant questions during an interview.

• Ask questions to encourage participation in a meeting.

• Ask questions to elicit information in difficult situations.

OVERVIEW

So far in this course you’ve learned how important listening and getting your message across clearly are to successful communication. ...

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