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Communication Skills for Managers, Fifth Edition by Janis Fisher Chan

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3Getting Your Message Across

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Learning Objectives

When you complete this chapter, you should be able to:

• Describe key strategies for delivering clear spoken messages.

• Explain how to use communications skills to influence others.

• Describe actions you can take to ensure that your message is received and understood.

• Communicate your ideas clearly in a meeting.

• Deliver a message clearly on the phone.

• Use communications skills to give feedback, criticize, and deliver unwelcome news.

OVERVIEW

There is a purpose to even the most casual conversation. In one situation, your purpose might be to pass along information; in another, you might want ...

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