Book description
The ability to communicate clearly is the critical core competency for successful managers at all levels and in all industries. This self-study course is your guide to business communication that delivers the message?whether written, spoken, in person or via e-mail--with respect for the receiver.This solid overview of all facets of business communication offers numerous opportunities to practice and apply your new skills and a log to track your improvement.
Table of contents
- Cover Page
- Title page
- Copyright Page
- Contents
- About This Course
- How to Take This Course
- Pre-test
- 1. Communication: The Key to a Manager’s Success
- 2. Listening: The Foundation
- 3. Getting Your Message Across
- 4. The Art of Asking Questions
-
5. Helping People Learn
- Learning Objectives
- Overview
- Why Clear Communication is Important to Learning
-
How Adults Learn
- Adults Actively Participate in the Learning Process
- Adults are Respected for Their Experience and Knowledge
- Adults Have Clear Learning Goals and Understand the Relevancy of What They are Learning
- Adults Have Opportunities for Practice with Immediate Feedback
- Adults are Allowed to Make and Learn from Mistakes
- Efforts and Successes are Reinforced, Appreciated, and Supported
- How to Help People Learn
- Recap
- Review Questions
- 6. On your Feet: Making Successful Presentations
-
7. On the Page: What Is Good Writing?
- Learning Objectives
- Overview
- Why Write?
-
What Is Good Business Writing?
- Clear, Concise Main Point at the Beginning
- Enough Information to Support and/or Explain the Primary Message
- No Unnecessary Information
- Information Organized so Readers Can Follow Points Easily
- Sentences and Paragraphs Short Enough to Read Easily
- Clear, Concise, Active, and Appropriate Language that Readers Can Easily Understand
- Correct Grammar, Sentence Structure, Punctuation, and Spelling
- Strategies for Communicating Clearly in Writing
- Recap
- Review Questions
- 8. On the Page: How to Write Well
- Appendix
- Communication Skills Log
- Bibliography
- Post-Test
- Index
Product information
- Title: Communication Skills for Managers, Fifth Edition
- Author(s):
- Release date: August 2002
- Publisher(s): AMA Self-Study
- ISBN: 9780761213383
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