Acknowledgments

Big hugs of appreciation to the following for your ideas, input, inspiration, feedback, and encouragement:

Marie BeneshEsther DerbyValla Dana FotiadesEllen GottesdienerPaul JacobsonJean McLendonHelen OsborneJohanna RothmanDavid SchmaltzPatricia SnippRobert SnippEileen StriderWayne StriderJerry WeinbergDoug Whittle

and of course,Howard Karten

Thank you to my many clients for inviting me to consult with you and to provide seminars and presentations for your organization. In the stories and examples I’ve presented in this book, I’ve changed all names and revealing circumstances to protect . . . well, you know. If you think you recognize yourself in a particular story, read on—it might actually be another story that’s about you.

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