Communication Gaps and How to Close Them

Section 4: Change Gaps

If your organization has never experienced change, and you’re sure it never will, feel free to skip this section. Otherwise, read on.

You may find it hard to believe, but one of the first things I thought of when I visited an elk refuge was the experience of change, and how some environments seem to undergo constant change—and others don’t.

Several years ago, Howard and I went on a ski trip to Wyoming. During a break from skiing, we visited a refuge where elk congregate for the winter. The high point of the visit for me was a tour by horse-drawn sleigh that gave us a closeup view of what elk do in the winter, which seemed to be mostly nothing. They just lie around looking bored. But occasionally, two of them would paw the ...