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Communication Gaps and How to Close Them by Naomi Karten

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12. The Experience of Change

In times of uncertainty, such as those triggered by technological or organizational change, most people have an intense need to know what is happening and how it will affect them. Yet, so often, communication in the form of information, empathy, reassurance, and feedback is in short supply.

Not that no one’s communicating. Griping, for example, is common. So are venting, grousing, and gossiping. The rumor mill runs at full speed. But most of this communication is among those affected by the change. Those who initiated it, in contrast, are silent; or so it seems to those affected. The result is a gap between those who introduce change and those who are on the receiving end.

As always, Scott Adams tells it like it is. ...

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